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most_ahdy
Contributor
Contributor

Polycom 331 series hang then restart after dialing 9 then 0

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Hi all,

   I have 13 Polycom 331 series IP phone connected to Netvanta 7100,  when I start to dial 9 then 0 the phone hang then restart, although this does not happen in other Polycom series like IP 501 IP 430 and Adtran 712 connected to the same Netvanta 7100,

If there is any further clarification you need to order to solve this issue please feel free asking it.

Thanks,

Mostafa Aly

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unified
Valued Contributor
Valued Contributor

Re: Polycom 331 series hang then restart after dialing 9 then 0

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Try replacing it with the following:

01xxxxxxxx|0[4-6]xxxxxxxx|0[8-9]xxxxxxxx

View solution in original post

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unified
Valued Contributor
Valued Contributor

Re: Polycom 331 series hang then restart after dialing 9 then 0

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What firmware version is installed on the Polycom phones?

most_ahdy
Contributor
Contributor

Re: Polycom 331 series hang then restart after dialing 9 then 0

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Thanks for your fast reply and sorry for my latency.

Please find all information I can gather from IP331 phone.

Model:SoundPoint IP 331

Assembly: 2345-12365-001 Rev:B

Bootblock:3.0.2.0024

(12365-001)

BootROM: 4.1.3.00.52

Label:SIP

Version 3.1.3.0507\

Thanks,

Mostafa Aly

unified
Valued Contributor
Valued Contributor

Re: Polycom 331 series hang then restart after dialing 9 then 0

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The firmware version is correct.

I am not sure what would cause this.

You can try defaulting the phone and see if that fixes the problem.

By pressing 1, 3, 5, and 7 at the same time during the boot procsse.

most_ahdy
Contributor
Contributor

Re: Polycom 331 series hang then restart after dialing 9 then 0

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Hi All,

   I discovered some thing, the cause of the above problem is the adding of the pattern 0[1,4,5,6,8,9]X-XXXXXXX in the Extension Dial Strings of Default Setting of the IP Phone Global setting,

And when I remove this pattern the problem solved completely.

So any advice.

Thanks,

Mostafa Aly

unified
Valued Contributor
Valued Contributor

Re: Polycom 331 series hang then restart after dialing 9 then 0

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Try replacing it with the following:

01xxxxxxxx|0[4-6]xxxxxxxx|0[8-9]xxxxxxxx

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most_ahdy
Contributor
Contributor

Re: Polycom 331 series hang then restart after dialing 9 then 0

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I'll try this next Sunday and feed you back with the result.

most_ahdy
Contributor
Contributor

Re: Polycom 331 series hang then restart after dialing 9 then 0

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Thank you unified this work great , but what about the main reason that cause the polycom phone to hang up when entering 90, is it a bug?

unified
Valued Contributor
Valued Contributor

Re: Polycom 331 series hang then restart after dialing 9 then 0

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I don't think "," is supported in the dial plan.