Upgrade Request Form
AOE 20.02 provides a new user Interface in Angular to replace the Adobe Flash version which will be unsupported in all major browsers on December 31st, 2020. The below links provide information around upgrading AOE yourself (Self-Service), AOE Upgrades included as part of the Network CARE Plan, and paid premium upgrades via ADTRAN Professional Services. If you are looking for the AOE Upgrade Request form, it is here.
Note: Some links on the page may be missing until after the AOE 20.02 software is released on October 30th.
Upgrade Information
- Make sure you clear your browser cache before accessing AOE after you upgrade. Otherwise, you may still get prompted to utilize flash (due to the cache for the /aoe page which is still in use if you manually launch it).
- Please see the AOE 20.02 Upgrade Bulletin for information about end of life features/workflows that will not be supported in the new UI.
- Before upgrading, please read through the AOE 20.02 Release Notes to note any errata with the new UI. The old UI will be available to be launched on demand in version 20.02 if needed.
- It is important that you check your AOE server's resources before upgrading and certain upgrades may not complete. Your server needs:
- A quad core Processor
- 100GB of space mounting on /opt/ or the installation path for AOE
- Memory:
- 8 GB of RAM with 8GB of Swap
- 16GB of RAM with 16GB of Swap (recommended)
- AOE 20.02 uses the same procedure as all other upgrades. To get your AOE server on version 20.02, you must upgrade through each version between your current version and 20.02. This is done by running the specific updater for each release upgrade. The below example shows an upgrade from AOE 16.01 to AOE 20.02.
AOE 16.01 -> 16.02 -> 16.03 -> 17.01 -> 17.02 -> 18.01 -> 18.02 -> 18.03 -> 19.01 -> 19.02 -> 20.01 -> 20.02
Each "->" above represents a specific updater (for example, the AOE 16.01 to 16.02 updater)
- The upgrade can be completed easily with SSH access to the AOE server and a small bit of Linux familiarity. Self-Service Upgrade Options are covered below.
- System Note - The Upgrader and Installer will attempt to install Python 3.6 if there is Internet Access. Both scripts will show error messages such as (ERROR: setup-ius.sh download failed. Please check the Internet connectivity, Error encountered when installing Python 3.6, Error encountered when installing Python 3.6. Please run the mns-install-python36.sh script at /opt/dorado/owareapps/scripts/ to install the Python) if this Installation fails. This message is informational only and will not have any negative impact in using AOE 20.02.
Updater Files
Before clicking these links, please log in to www.adtran.com . If you do not have an account, create one (instant access) and then you can click the download links to pull the software updaters down.
Below you will find the individual links to the version specific updater files. You will need the updater for each version in between your current AOE version and 20.02. For example, if your AOE Server is currently on AOE 19.02, you will need the 19.02 to 20.01 Updater, and the 20.01 to 20.02 Updater. You only need the 16.03 systemd updater if you are migrating your server from CentOS 5.X.
- Make sure you clear your browser cache before accessing AOE after you upgrade. Otherwise, you may still get prompted to utilize flash (due to the cache for the /aoe page which is still in use if you manually launch it).
Upgrade instructions are found below in the Self-Service section.
Upgrade Options
Below are the different options for upgrading your AOE server up to the current AOE 20.02 release. If you are unsure what to do, start by filling out our Upgrade Request Form and we will contact you with all options.
Self-Service
Before upgrading, it is important to understand whether your server is on a supported version of CentOS/RedHat. If your AOE server is not on a supported version, a server migration will be required. This process requires turning up a new CentOS server on a supported version, installing AOE, and then loading a backup from your current AOE server. See this article showing how to find the current version of CentOS/Redhat you are on.
- If your server is on CentOS/RHEL 5.X, your server must be migrated to a newer version of CentOS/RHEL (Version 7.X recommended). ***
- If your server is on CentOS/RHEL 6.X, it is recommended for you to migrate your AOE server to version 7.X, but not required. CentOS 6.X support ends November 31st, 2020 and future versions of AOE will likely require a migration to version 7.X.
- If your server is on CentOS/RHEL 7.X, you can continue without need for a migration.
Note: AOE does not support CentOS/RHEL 8.X and cannot be installed on that OS version.
Before upgrading or migrating AOE, it is recommended to read through the Simple Upgrade Guide to familiarize yourself with the steps. When ready to perform the upgrade, follow along in the guide as you perform the upgrade. You can grab the Updater Files in the above section.
If a server migration is required or desired, please see the Simple AOE Migration and Upgrade Guide.
*** If you are migrating from CentOS 5.X, you must upgrade your current server to 16.02, then upgrade to 16.03 using the Systemd updater, then deploy a new server on CentOS 7.X with AOE 16.03. Migrate your data over to the new server, and then upgrade up to 20.02. ADTRAN ProServices can quote a service to complete this for you if you fill out the Upgrade Request Form.
- Make sure you clear your browser cache before accessing AOE after you upgrade. Otherwise, you may still get prompted to utilize flash (due to the cache for the /aoe page which is still in use if you manually launch it).
If you have an Enhanced or Total Network Care Plan, we have an upgrade walk-through video (If you do not have an Enhanced or Total Network Care plan you can purchase this training video). If you are interested in Purchasing a Enhanced or Total Network CARE Plan, fill out the Upgrade Request Form and our team will provide you with all information needed.
ADTRAN Performed Upgrades: AOE Upgrades Included in Enhanced/Total Network CARE Plans or ProServices Upgrades
If you have an Enhanced or Total Network CARE Plan (you can check your account for an associated Plan here), you are potentially eligible to have ADTRAN Support upgrade your AOE server as part of the plan. Please fill out the Upgrade Request Form if you would like to explore having your AOE Server Upgrade performed via ADTRAN as part of the Network Care Program. You can also fill out the form if you would like more information about the Network Care plans or ProServices Professional Upgrades, or if you have anymore questions around the AOE 20.02 Upgrade.
Filling out the request form will automatically open a ticket with our ADTRAN Support team who will contact you via email with all options for your AOE Upgrade.
AOE 20.02 Documentation
Due to delays around the AOE 20.02 release, product documentation will not be fully completed for the next few months. We apologize for the delays, but have prepared several training videos that go through differences between the new and old workflows. If you need to, the old Flash UI can be launched as well to utilize an old workflow while you wait for documentation to be completed.
Software Auto-Upgrade
Software Upgrade
Service Check
Deleting a Virtual Card
Service Designer for GPON Services
Service Designer for xDSL
Help and VIew Network Changes
Right-clicking Menus
Discovery process
Dashboard and Alarms
Login and Menu
Inventory Manager
User Action Log and AOE Clients
Scheduler Service Import
Event Template Manager
AOE MDU Config
AOE Service
Procedure to access AOE Software
Backing up and Restoring AOE
If we are missing information, please let us know on our Feedback Form.
