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How to Gather the Data Needed for a Network CARE Plan AOE Upgrade Request

How to Gather the Data Needed for a Network CARE Plan AOE Upgrade Request


When a request for ADTRAN to upgrade your AOE server as part of the Network Care Package is submitted (subject to all pre-requisites in the Description of Services), Product Support will ask for the following information from the server to gauge their ability and the time required to complete the task. This walks you through obtaining the required information and gives an example of what the information should look like.

Note: To gather this information, you must be able to SSH into the AOE Server using an SSH client such as PUTTY or SecureCRT. 

1. Log into the AOE server using SSH. You can use any Linux user account to log into the server, but you must be able to eventually log into the AOE administrator account (default "ems") to properly run these commands. If you do not know this username and password, ask your linux administrator.

2. Once inside AOE via SSH, if you do not know the AOE Administrator account, you can run the following command. The name is shown in the below in red:

$ cat /etc/adtran-aoe-env.conf
#This file is used by Adtran's AOE Management Software.


You can ask your system administrator for the password to this account. There is more information on this file here:

3. Log into the AOE Administrator account (if you are not already there) using su <user>:

[user@MGMT-C3RU2 ~]$ su ems
[ems@MGMT-C3RU2 ~]$

4: Run the following 9 commands by copying and pasting them into the session. Make sure each gets similar output. The command is explained below in the output in red :

cat /etc/*release

free -m

df -h

cat /proc/cpuinfo

cat /etc/hosts


grep aboutText /opt/dorado/owareapps/redcell/core/setup/settings.txt


Example Output:

[ems@MGMT-C3RU2 ~]$ cat /etc/*release ---- Tells you the specific CentOS/RHEL Release information
CentOS Linux release 7.7.1908 (Core)
NAME="CentOS Linux"
VERSION="7 (Core)"
ID_LIKE="rhel fedora"
PRETTY_NAME="CentOS Linux 7 (Core)"


CentOS Linux release 7.7.1908 (Core)
CentOS Linux release 7.7.1908 (Core)
[ems@MGMT-C3RU2 ~]$
[ems@MGMT-C3RU2 ~]$ free -m ---- Shows the configured and free memory
total used free shared buff/cache available
Mem: 32000 8480 21864 9 1655 23164
Swap: 32767 0 32767
[ems@MGMT-C3RU2 ~]$
[ems@MGMT-C3RU2 ~]$ df -h ---- Shows disk space useage
Filesystem Size Used Avail Use% Mounted on
devtmpfs 16G 0 16G 0% /dev
tmpfs 16G 0 16G 0% /dev/shm
tmpfs 16G 9.1M 16G 1% /run
tmpfs 16G 0 16G 0% /sys/fs/cgroup
/dev/mapper/centos_mgmt--c3ru2-root 50G 2.5G 45G 6% /
/dev/sda1 1014M 258M 757M 26% /boot
/dev/mapper/centos_mgmt--c3ru2-var 175G 411M 175G 1% /var
/dev/mapper/centos_mgmt--c3ru2-home 33G 4.4G 29G 14% /home
/dev/mapper/centos_mgmt--c3ru2-opt 175G 20G 156G 12% /opt
tmpfs 3.2G 0 3.2G 0% /run/user/1001
[ems@MGMT-C3RU2 ~]$
[ems@MGMT-C3RU2 ~]$ cat /proc/cpuinfo ---- CPU info from the server (info truncated here for brevity)
[ems@MGMT-C3RU2 ~]$
processor   : 0
vendor_id   : GenuineIntel
cpu family  : 6
model       : 37
model name  : Intel(R) Core(TM) i3 CPU       M 330  @ 2.13GHz
stepping    : 2
cpu MHz     : 933.000
cache size  : 3072 KB
physical id : 0
siblings    : 4
core id     : 0
cpu cores   : 2
apicid      : 0
initial apicid  : 0
fdiv_bug    : no
hlt_bug     : no
f00f_bug    : no
coma_bug    : no
fpu     : yes
fpu_exception   : yes
cpuid level : 11
wp      : yes
flags       : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx rdtscp lm constant_tsc arch_perfmon pebs bts xtopology nonstop_tsc aperfmperf pni dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 popcnt lahf_lm arat dts tpr_shadow vnmi flexpriority ept vpid
bogomips    : 4256.49
clflush size    : 64
cache_alignment : 64
address sizes   : 36 bits physical, 48 bits virtual
power management:

[ems@MGMT-C3RU2 ~]$ cat /etc/hosts ---- Hostname information localhost localhost.localdomain localhost localhost.localdomain
::1 localhost localhost.localdomain localhost localhost.localdomain MGMT-C3RU2.localdomain MGMT-C3RU2
[ems@MGMT-C3RU2 ~]$
[ems@MGMT-C3RU2 ~]$ hostname ---- Hostname of the server
[ems@MGMT-C3RU2 ~]$
[ems@MGMT-C3RU2 ~]$ grep aboutText /opt/dorado/owareapps/redcell/core/setup/settings.txt ---- Shows the version of AOE
aboutText = ADTRAN AOE Release AOE19.02.00.116\n ADTRAN Product # 4150000G1\n Copyright (c) 2001-2019 by ADTRAN, Inc., All rights reserved\n
[ems@MGMT-C3RU2 ~]$
[ems@MGMT-C3RU2 ~]$ /opt/dorado/owareapps/scripts/ ---- Shows the status of the AOE Application
***********Checking AppServer Status************
***Getting Server Status: Mon Aug 10 16:21:49 CDT 2020***
AppServer=>Memory stamp at: Mon Aug 10 16:21:49 CDT 2020
AppServer=>Total Memory: 1004011520
AppServer=>Free Memory : 405258120

Cache is UP

AppServer is UP

MediationAgent is UP

System is UP

***********Checking Database Status************
MariaDB database is UP
OrientDB is UP
***********Checking Application Status************
device-layer is UP
sftp-server is UP
***********Checking Automated Interfaces Status************
The Automated Interfaces are UP
***********Checking AOE Status*************
Status: OK


5. Once done, copy all the commands and output into a text file and provide it to support. Make sure the data copies over properly into the text file and no formatting is lost so it can be read.

Version history
Revision #:
6 of 6
Last update:
‎09-23-2020 01:36 PM
Updated by: