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Re: Switching from Primary PRI to Backup, Losing The Substitution Template

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Thanks Patrick!

I was looking in the wrong direction! Now I hope I have the right logg (see bellow please) The BOLD text is the Backup PRI, the only one call. (I can't leave the station w/o the signals for the long time),

On my understanding the backup ISP some how replaces the receiver Phone #  with the Pilot #  so when the receiver is trying to call back to panel it takes the Pilot# instead of the Panel Phone#... :

Aug 21 12:25:32  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to ATLAS:'6047398466' from '6047185883'.

Aug 21 12:25:32  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Incoming call to '6047398466' accepted

Aug 21 12:25:32  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Name sent to dest endpoint by FacilityInd

Aug 21 12:25:38  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to '6047316816' cleared from ATLAS end

Aug 21 12:25:38  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to '6047398466' connected.

Aug 21 12:25:41  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to ATLAS:'6047300542' from '6048827862'.

Aug 21 12:25:41  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Incoming call to '6047300542' accepted

Aug 21 12:25:41  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Name sent to dest endpoint by FacilityInd

Aug 21 12:25:45  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to '6047398466' disconnected by far end.

Aug 21 12:25:47  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to '6047300542' connected.

Aug 21 12:25:47  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to ATLAS:'6047300542' from '6045745047'.

Aug 21 12:25:47  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Incoming call to '6047300542' accepted

Aug 21 12:25:47  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Name sent to dest endpoint by FacilityInd

Aug 21 12:25:54  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to '6047300542' connected.

Aug 21 12:25:55  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to '6047300542' cleared from ATLAS end

Aug 21 12:26:02  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to '6047300542' disconnected by far end.

Aug 21 12:26:15  192.168.1.205  ATLAS 550 Main[ADTRAN]:T1|Ntw1|1|T1 Yellow Alarm Active

Aug 21 12:26:20  192.168.1.205  ATLAS 550 Main[ADTRAN]:T1|Ntw1|1|T1 Yellow Alarm Cleared

Aug 21 12:26:23  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to ATLAS:'7789451121' from '6048220985'.

Aug 21 12:26:23  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Incoming call to '7789451121' accepted

Aug 21 12:26:29  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to '7789451121' connected.

Aug 21 12:26:33  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|Call to '7789451121' cleared from ATLAS end

Aug 21 12:26:53  192.168.1.205  ATLAS 550 Main[ADTRAN]:T1|Ntw1|1|T1 Yellow Alarm Active

Aug 21 12:27:01  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|D channel is DOWN

Aug 21 12:27:08  192.168.1.205  ATLAS 550 Main[ADTRAN]:T1|Ntw1|1|T1 Yellow Alarm Cleared

Aug 21 12:27:12  192.168.1.205  ATLAS 550 Main[ADTRAN]:ISDN|Ntw1|1|D channel is UP

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Valued Contributor

Re: Switching from Primary PRI to Backup, Losing The Substitution Template

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I believe that is correct. The Syslog in bold is a call to 7789451121. If this isn't the number the panel dialed, but the pilot number, then it is being changed in the network before reaching the ATLAS.

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Re: Switching from Primary PRI to Backup, Losing The Substitution Template

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Thanks a lot Patrick for your help!

Now I have in my hand that what I can show to my ISP to discuss the problem.

Have a great day!

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