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rhys_morgan
New Contributor

Poor Signal.....10ft?

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Hi All

i have 5 acces points, but signal stregnth is painful......I have tested and tested these in seperate parts of the building, in line of sight of laptop etc, and the only way i get a signal is to be within 10-12ft of the unit!

this can't be right!!!

can anyone advise what i can do to tweak these to increase the range as this is not acceptable for such an costly product!

Thanks

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1 Solution

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kennethfernandes
Contributor II
Contributor II

Re: Poor Signal.....10ft?

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OK well not having the antennas will do it. Here's the part number and description of the omni-directional antennas you will need:

1700939F1A set of three 2.4GHz and three 5gHz 2dBi omni-directional antennas for the BSAP-1840

BTW the BSAP-1800s have internal antennas while the BSAP-1840s only have external antenna connectors. For wall mounting, BSAP-1840 with the above omni-directional antennas are typically best.

Regards,

Ken

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kennethfernandes
Contributor II
Contributor II

Re: Poor Signal.....10ft?

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Can you please advise what model access points you have? Are they BSAP-1840? If so do they have antennas attached? BSAP-1840's do not have internal antennas so they must have antennas attached to the connectors. If they are BSAP-1800, how are they mounted/installed? For example on the ceiling with the LEDs facing down or perhaps on a wall? If you go to wireless>ap and click to edit the AP is it set to full TX power on both radios?

rhys_morgan
New Contributor

Re: Poor Signal.....10ft?

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thanks for the prompt reply mate.....we have 5 x 1840 - none of whcih have the antennas as we were told that they were not needed.....!!!!!!!!!!!!

they are wall mounted, or at least were until i took them down to test their strength.

they are set to full strength, but as you suggest we need the antennas, i will go back to the sales man and shout until get some to try....

thanks again....

kennethfernandes
Contributor II
Contributor II

Re: Poor Signal.....10ft?

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OK well not having the antennas will do it. Here's the part number and description of the omni-directional antennas you will need:

1700939F1A set of three 2.4GHz and three 5gHz 2dBi omni-directional antennas for the BSAP-1840

BTW the BSAP-1800s have internal antennas while the BSAP-1840s only have external antenna connectors. For wall mounting, BSAP-1840 with the above omni-directional antennas are typically best.

Regards,

Ken

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rhys_morgan
New Contributor

Re: Poor Signal.....10ft?

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thats brilliant Ken - appreciate your help.....

Anonymous
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Re: Poor Signal.....10ft?

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