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djblack
New Contributor

New Adtran Portal

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Hello,

Recently Adtran made some significant changes to the Support portal.  That change forced me to reset my password to continue access to it.  The problem is, I've never received the email that includes the link for password reset.  In order to get access to the portal I simply created a new account.  The trouble is, all the associations with my employer and the product lines we have access to, are no longer there.

Does anyone know who/where at Adtran I can contact to get my account associated with the rest of my fellow employees?  I've asked numerous people within my company and nobody knows.

Thanks for any insight you might be able to provide.

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rok2k
New Contributor III

Re: New Adtran Portal

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Hello djblack,

Apologies for your new Support Community issues. Please reach out to us via our Feedback form and someone will assist with resolving your issues.

The below screenshot can be located on the bottom of most Adtran.com webpages.

rok2k_1-1650389668392.png

Link:

Comments, Questions, and even Suggestions (smartsheet.com)

Thank you,

Adtran

 

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2 Replies
rok2k
New Contributor III

Re: New Adtran Portal

Jump to solution

 

Hello djblack,

Apologies for your new Support Community issues. Please reach out to us via our Feedback form and someone will assist with resolving your issues.

The below screenshot can be located on the bottom of most Adtran.com webpages.

rok2k_1-1650389668392.png

Link:

Comments, Questions, and even Suggestions (smartsheet.com)

Thank you,

Adtran

 

djblack
New Contributor

Re: New Adtran Portal

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Thank you for your quick response!  I have submitted a feedback form about my trouble.

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