I am a little confused...
I recently change our SSID password as part of our policy. I tested it and it seems to have worked (This was on Friday). Upon coming into work on Tuesday, it would seem that something has happened with my configuration... even though I only changed the password.
Presently, the users are able to connect to the AP's using the new password. Once connected, they get the assicated x.252.0.0 IP address until they are authenticated and get their 'real' IP address. The issue is that the Logon Page never displays. Typically, when a user launches thier browser, it will automatically re-direct them to the logon page. Now the browser never gets redirected and the browser eventually times out?
Did I miss something? Should I have done something in addition to the pasword change? I did re-apply all the templates.
You will want to check the following items.
If you have checked these settings and feel you have configured the equipment correctly, then you will want to increase the User Tracking Application Log. Go to Platform> Admin> Logging and increase User Tracking to Debug level. That should provide you logs whenever a client is redirected.
I basically checked most of the items you outlined. Currently everything is working properly again. It was very strange, after the password was changed, it wouldn't provide the re-direct to the logon screen. After several hours of waiting, it finally started to work again.
Sometimes you may find that you need to restart the web server. You can do this by going to Maintenance> Restart Services> check Advanced> click the Radio Button for Restart Web Server then click Submit.
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