Outbound Caller ID priority in AOS Voice products
The outbound caller ID that is used for a call through an AOS voice product will depend on the configuration. The list below summarizes what is used for outbound caller ID in order from highest priority to lowest. Despite what is configured, the caller ID can be overwritten by the service provider. Please check with your service provider to ensure they are not overwriting the outbound caller ID.
NOTE: This is accurate for AOS A4.05 and later
| Type | CLI Configuration | GUI Configuration |
|---|---|---|
Emergency Caller ID Override (trunk)* This only applies when 911 or another system defined emergency number is dialed. | ! voice trunk Txx type isdn caller-id-override emergency-outbound 2565551000 ! *Replace Txx with the appropriate trunk number (ex: T01) | Navigate to Voice > Trunk Accounts > select the appropriate trunk from the Trunk Name column. On the resulting screen input the number in the Emergency Caller ID Override field and click the Apply button at the bottom. |
Emergency Caller ID Override (user)* This only applies when 911 or another system defined emergency number is dialed. | ! voice user xxxx caller-id-override emergency-number 2565551000 ! * Replace xxxx with the appropriate voice user extension (ex: voice user 2005) | Navigate to Voice > User Accounts > select user and click Edit >User Config tab. Under Emergency Caller ID Number select Customer Entry and input the number and click Apply at the bottom. |
ANI substitution on trunkFor more information on this method please refer to the following guide: | ! voice trunk Txx type isdn match ani "NXXX" substitute "256555XXXX" name "Company XYZ" ! *Replace Txx with the appropriate trunk number (ex: T01) *This will append the user's 4 digit extension to the defined number. Ex: x2001 would have an outbound caller ID of 2565552001. | Navigate to Voice > Trunk Accounts > select the appropriate trunk from the Trunk Name column >ANI Substitution tab. Input the Match Template, Substitution, and Name fields with the desired information, click the Add Substitution button, and click the Apply button at the bottom. |
SIP Identity | ! voice user xxxx sip-identity 2565551000 T03 ! * Replace xxxx with the appropriate voice user extension (ex: voice user 2005) | Navigate to Voice > User Accounts > select user and click Edit >VoIP tab. Click the New button, enter the number in the SIP Identity field, select the associated SIP trunk from the drop down box, click Add, and click Apply at the bottom. |
External Caller ID Override | ! voice user xxxx caller-id-override external-name "First Last" caller-id-override external-number 2565551000 ! * Replace xxxx with the appropriate voice user extension (ex: voice user 2005) | Navigate to Voice > User Accounts > select user and click Edit >User Config tab. Under External Caller ID Number and External Caller ID Name select Customer Entry, input the number and name, and click Apply at the bottom. |
DID | ! voice user xxxx did "2565551000" ! * Replace xxxx with the appropriate voice user extension (ex: voice user 2005) | Navigate to Voice > User Accounts > select user and click Edit. This will place you on the General tab. Click the >Show link for DID Numbers, click New, input the number in the DID field, click Add, and click Apply at the bottom. |
Internal Caller IDOverride | ! voice user xxxx caller-id-override internal-name "First Last" caller-id-override internal-number 2565551000 ! * Replace xxxx with the appropriate voice user extension (ex: voice user 2005) | Navigate to Voice > User Accounts > select user and click Edit >User Config tab. Under Internal Caller ID Number and Internal Caller ID Name select Customer Entry, input the number and name, and click Apply at the bottom. |
Additional Notes:
- An alias is not used to change outbound caller ID, so it is not listed in the table above. It is only used for inbound call routing to match a voice user, auto attendant, ring-group, etc.
- For internal calls with Polycom and ADTRAN IP 700 phones the caller ID displayed for incoming calls will be based on entries from the Global Directory. For ADTRAN phones these will be contained in the adtran_phonebook.csv file in the ADTRAN directory on the cflash of a NetVanta 7100. For Polycom phones these will be contained in the <mac-address>-directory.xml file or the 000000000000-directory.xml file (only used if <mac-address>-directory.xml contains no entries). These files are located in the Polycom directory on cflash of a NetVanta 7100.
- If you make changes to the configuration and have confirmed they are working you will need to save the current configuration. You can do this with the Save link in the top right of the web GUI or with the "wr" command from enable mode in the CLI.
