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SIP configuration for ADTRAN 712 with NETVANTA 7100

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I am currently trying to figure out how to add an ADTRAN 712 phone to our NETVANTA 7100.  I have the phone configured properly, but it does not connect.  On the NETVANTA side, it says it is not SIP registered but despite everything I have tried to do, I cannot figure out how to get the phone to register with the SIP server. I have looked at documentation for both the server and the phone but they are very general.  Does anyone have experience with this that they might give me some ideas on what I need to do on the phone or server end to register the IP/Phone with the server?

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Contributor III
Contributor III

Re: SIP configuration for ADTRAN 712 with NETVANTA 7100

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hiattech,

    What switch port is that phone connected to is it connected directly to the 7100 or is connected into another switch?  I would recommend verify the switch port it is connected to is configured correctly.  In example I see from the config port 3 is set with Voice VLAN on 1 instead of 2.  If you are using other switches ensure the port the phone is connected to is trunked on VLAN 1 and VLAN 2, then make sure the upstream switch ports are trunked on both VLANS as well as the 7100 port.  Based on your configuration the phone should get DHCP from the 7100 and receive a VLAN 2 IP Address of 10.10.20.X.  Check the phone status by hitting Menu, Phone Status, Network down arrow to the IP address if it is not getting a 10.10.20.X IP address it is most likely VLAN issues.  If it is getting a 10.10.20.X IP address delete the phone entirely and rebuild it as it maybe a corrupt phone config file.

John Wable

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Valued Contributor II
Valued Contributor II

Re: SIP configuration for ADTRAN 712 with NETVANTA 7100

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I assume you have done this, but verify the MAC address of the phone with the config file in the 7100 IP Phone Configs menu.

Log into CLI of the 7100 and go to enable mode

Enter:

Debug ip dhcp server

Debug ip ftp-server

debug sip user-registration

Then go to phone and press menu button then 2. Phone directories > then 9. Reset > then press the Factory soft key button.

The phone will default and then after the phone is done booting up, post the debug output here.

-Mark

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Re: SIP configuration for ADTRAN 712 with NETVANTA 7100

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I have indeed checked the MAC address. The phones were all configured with the appropriate MAC and IP address.  To add to the chaos, there was a power outage Wednesday and 2 of the phones have lost their SIP registration. When i ran the debug for dhcp, i got "ambiguous command".  I don't think the phones DHCP to the server because it's on VLAN2 but I'm not sure if it should still find the network.

That said, if I'm not mistaken, when debugging, it should print output along the screen while it is running correct?  If so, nothing came up with that debug running.  Should I try to put in the DNS and gateway so it can try?

Thanks

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Valued Contributor II
Valued Contributor II

Re: SIP configuration for ADTRAN 712 with NETVANTA 7100

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The debug dhcp command has changed so it might be different if you have older firmware.

Have these phones worked in the past with this 7100.

The easiest and probably most helpful is if you attach your config file. Make sure you include the voice settings when u download it from the GUI. Let me know which users are having the problem

Make sure you remove any passwords if in clear text.

-Mark

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Re: SIP configuration for ADTRAN 712 with NETVANTA 7100

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I managed to get the other 2 phones back online; all they needed was the IP config (basic network settings) put in again and they picked right up.  There are currently 4 working phones.  I'm not sure if this specific phone has ever been configured with this system, but the same model has worked fine.  I went into the admin page on one the of phones before I set it back to it's original config and took the admin settings and applied them to the new phone (adjusting the extension as needed), but that didn't do any good.  I'll get the config file shortly and post it here shortly. 

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Re: SIP configuration for ADTRAN 712 with NETVANTA 7100

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OK, sorry for the delay.  I'm not over there everyday to get it.  Here's the config (attached).  The line we are having issues with is 8765 - Wendy. 

Message was edited by: matt - removed sensitive information

Moved configuration to attached file. Edited by: hiattech

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Contributor III
Contributor III

Re: SIP configuration for ADTRAN 712 with NETVANTA 7100

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hiattech,

    What switch port is that phone connected to is it connected directly to the 7100 or is connected into another switch?  I would recommend verify the switch port it is connected to is configured correctly.  In example I see from the config port 3 is set with Voice VLAN on 1 instead of 2.  If you are using other switches ensure the port the phone is connected to is trunked on VLAN 1 and VLAN 2, then make sure the upstream switch ports are trunked on both VLANS as well as the 7100 port.  Based on your configuration the phone should get DHCP from the 7100 and receive a VLAN 2 IP Address of 10.10.20.X.  Check the phone status by hitting Menu, Phone Status, Network down arrow to the IP address if it is not getting a 10.10.20.X IP address it is most likely VLAN issues.  If it is getting a 10.10.20.X IP address delete the phone entirely and rebuild it as it maybe a corrupt phone config file.

John Wable

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Valued Contributor II
Valued Contributor II

Re: SIP configuration for ADTRAN 712 with NETVANTA 7100

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Is the phone directly plugged into the 7100? If so what port?

Config looks ok. Phone config files looks ok.What we need next is a debug capture of the phone botting up.

Telnet or SSH into theCLI of 7100 not serial and enter, make sure your buffer on your terminal program is set high:

Debug ip ftp-server

Debug sip stack mess

Debug sip user-registration

From the 712 phone, go to menu > 2> 9 and then select the factory button.

Copy the debug and put it into a text file. Save it and then reply to this email and attach the file. That is the easiest way to attach a file to a post.

-Mark

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Contributor III
Contributor III

Re: SIP configuration for ADTRAN 712 with NETVANTA 7100

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hiattech,

    By the way I took a closer look at the supplied config and see you have 6 SIP users but only see 4 properly configured voice ports on the 7100 port 1 and 2 and ports 4 and 5.  On your uplink port you do not have VLAN 2 enabled so if the other users are connecting off another switch it looks like you need to add VLAN 2 to the allowed VLAN list on port Gig 0/2 also make sure and edit port 3 to have a voice VLAN 2 instead of 1.

John Wable

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Re: SIP configuration for ADTRAN 712 with NETVANTA 7100

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I'll check that out jwable.  This is the only switch in the building (very small company) so it's not connecting to another, but I'm guessing enabling that might be a good idea anyway?  Despite it showing DHCP for 192.168 and for the 10.10 networks, the computers (192.168) actually get DHCP from a separate router.  I'll adjust the VLAN on port 3 as well and let you know.  I'm pretty sure that phone is on that port. 

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