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larryp
New Contributor III

my 1335 and 7100 both give me the message below - what does it mean

housero1#

2014.11.29 16:58:07 OPERATING_SYSTEM.EXCEPTION New exception reports detected, Emailing...

2014.11.29 16:58:09 OPERATING_SYSTEM.EXCEPTION New HTTP error reports detected, Emailing...

2014.11.29 17:03:08 OPERATING_SYSTEM.EXCEPTION New exception reports detected, Emailing...

2014.11.29 17:03:10 OPERATING_SYSTEM.EXCEPTION New HTTP error reports detected,  Emailing...

2014.11.29 17:08:09 OPERATING_SYSTEM.EXCEPTION New exception reports detected, Emailing...

2014.11.29 17:08:11 OPERATING_SYSTEM.EXCEPTION New HTTP error reports detected, Emailing...

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Anonymous
Not applicable

Re: my 1335 and 7100 both give me the message below - what does it mean

larryp:

Thank you for asking this question in the support community.

You will want to check the "show version" output to see if there is a core dump message. Also, you will want to check the FLASH to see if there is an exception report that has been created.

Usually, if you are running the latest maintenance or feature release (if not I recommend upgrading the firmware to the current maintenance release listed on the product web page), I would suggest contacting ADTRAN Technical Support to investigate the cause. You can contact Technical Support in the following ways:

- Open a webticket by clicking on this link: https://www.adtran.com/openacase

- Open a ticket by emailing support@adtran.com

- Open a ticket by phone by calling 1-888-423-8726

Let us know if you have any questions.