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james-in-ca
New Contributor III

Can't register serial number

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I feel dumb here. I purchased a 3140 a few years back. I'm going to be installing it now to upgrade from my 3120.

I went to register it and I cant get the registration tool to recognize my serial Number.

it is the number that matches the examples you provide. Directly under the Bar code.

it is in the format of:

001111A12345

Two leading zeros

4 numerals

1 letter

4 numerals

I tried omitting the zeros

changing the ambiguous letter to a visually similar number...

Nada

THE P/N IS 1700341F1

I know I have no Networking skills but I should be able to do this

Any help or advice? Can I register over the phone?

Message was edited by: james fasso
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jayh
Honored Contributor
Honored Contributor

Re: Can't register serial number

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You could call Adtran support and inquire. Jumping through the registration hoops to the best of my knowledge doesn't really do anything useful for you. It's mostly a marketing thing. We have literally hundreds of Adtran products in service and to the best of my knowledge have registered none of them.

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7 Replies
jayh
Honored Contributor
Honored Contributor

Re: Can't register serial number

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Check this document: https://supportforums.adtran.com/docs/DOC-5037#NetVantaSeries

Also try prepending the number you have with the characters "LBADTN"

james-in-ca
New Contributor III

Re: Can't register serial number

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Thank you, I tried all possible iterations of the serial number using that prefix as well.

Is there a way to register it otherwise?

jayh
Honored Contributor
Honored Contributor

Re: Can't register serial number

Jump to solution

You could call Adtran support and inquire. Jumping through the registration hoops to the best of my knowledge doesn't really do anything useful for you. It's mostly a marketing thing. We have literally hundreds of Adtran products in service and to the best of my knowledge have registered none of them.

View solution in original post

james-in-ca
New Contributor III

Re: Can't register serial number

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Thanks Jay.

I was really doing it with the thought that it triggers my "in service" warranty.. If the warranty is from date of purchase, I'm SOL anyhow.

I'll give them a call and ask.

christiewebb
New Contributor II

Re: Can't register serial number

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ADTRAN starts the warranty based on point of sale data from distributors and resellers, or 30 days after shipping from ADTRAN, whichever is later.  The NV3140 would have been shipped with a 5 year warranty, so you might have some time left.  The serial number would look like CFG####### or LBADTN####LL###.  If you don't see a number like one of those, you will need to log into the unit and use the command "show version".   Once you have it, you can see the warranty details by entering your serial number on this page.

james-in-ca
New Contributor III

Re: Can't register serial number

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Thank you Christie. I'll get that info today and check.

james-in-ca
New Contributor III

Re: Can't register serial number

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Thanks again. I was able to lookup that # and I am Under Warranty until 2021.