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ccsmark
New Contributor
‎04-13-2016 03:10 PM

Were can I get my netvanta 4430 repaired?

We plugged our unit in and heard a pop , no lights ect... unfortunately it is out of Warranty.

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Anonymous
Not applicable
‎04-13-2016 04:13 PM

Re: Were can I get my netvanta 4430 repaired?

ccsmark,

Thank you for asking this question in the support community.  ADTRAN does offer Out-of-Warranty Repairs. If you would like to send the unit in for out of warranty repair you can do so by following the instructions on the following page:

https://www.adtran.com/web/page/portal/Adtran/wp_support_rma

Fees and Turnaround Time

Out-of-Warranty repairs will be charged a $75.00 service fee for the evaluation and handling of the unit. If the unit is repaired, an additional charge in the amount of 10% of the unit's suggested retail price will be added to the repair cost. Please allow the following minimum amount of turnaround time, in good faith, for repaired items.

Out-of-Warranty - 60 days

Please, let me know if you have any additional questions.  I will be happy to help in any way I can.

Donna

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ccsmark
New Contributor
‎04-14-2016 07:16 AM

Re: Were can I get my netvanta 4430 repaired?

Thank you very much for your speedy response.  I am now in the process of doing this .

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