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Call forwarding SIP on Netvanta 6242 No Audio

We have a sip trunk connected to a 6242.  Inbound and outbound calls work fine, but calls that are forwarded thru the PBX have no audio.  I donlt feel that the PBX is the issue.Has anyone seen this issue before and can point me in the right direction?  Thank you.

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Valued Contributor
Valued Contributor

Re: Call forwarding SIP on Netvanta 6242 No Audio

Mr. Romano,

Thanks for posting.  What type of connection/protocol are you using between the NetVanta 6242 and the PBX?  We may need to see configuration, debug output, packet captures, or DSP captures of a test call to determine the point of failure.  For calls that pass between two SIP trunks, we would start with a copy of the configuration and then check the output of the following debug commands.


debug sip stack message


debug voice verbose


Thanks!

David

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Re: Call forwarding SIP on Netvanta 6242 No Audio

Mr. Romano,

I'm going to mark this as "assumed answered", but please let us know if we can be of assistance.  Also, feel free to provide an update here if you found the solution.

Thanks!

David

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