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New Contributor

FAX configuration for NETVANTA 6310

Hi guys,

Good day!

I would like to seek your assistance in on whether you guys have experience in some of our current FAX issues we are experiencing. When we are sending a fax from a traditional fax machine to the Fax Server, it receives it and it works fine. But when we are performing a test fax from the FAX server to the same fax server (loop), we are having isses. below is a simple diagram of the setup we have.

FAXSERVER --->PSTN-->SIP-->Adtran--->BRI--->ciscorouter--->FAXSERVER.

I can see the call being setup between the Adtran and the cisco router and hits the fax server but showing "IP errors received". Not sure where the issue now. It seems the fax negotiation is not establishing. Below is our current trunk configuration on the adtran. According to our client, they do not have this problem when performing the same test to other PSTN services.

voice trunk T02 type isdn

  resource-selection circular ascending

  connect isdn-group 1

  no early-cut-through

  modem-passthrough

  t38

  t38 redundancy high-speed 3

  t38 redundancy low-speed 2

  t38 error-correction fec

  t38 ecm disable

  rtp delay-mode adaptive

  codec-list SIP

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2 Replies
david
Valued Contributor
Valued Contributor

Re: FAX configuration for NETVANTA 6310

Zandro,

The Configuring and Troubleshooting Fax and Modem Calls in AOS guide goes over tips that may help you.  However, this may be an issue that we should work on with a regular Technical Support ticket.  ADTRAN Technical Support can be reached by calling 888-423-8726. 

We may need debug output to verify that fax tones are recognized and T.38 is negotiated properly.  Then a packet capture may be required to verify T.38 packets.

Thanks!

David

david
Valued Contributor
Valued Contributor

Re: FAX configuration for NETVANTA 6310

Zandro,

I went ahead and marked this post as assumed answered, but feel free to add any updates or questions you may have.

Thanks!

David