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Adtran Netvanta 7100 voice analog driver 2.1 sync dropped

I have Netvanta that has an issue with voice message after you record your greeting and listen to it it sounds OK, when someone calls it sounds like garbage you cannot understand it,

When connected to the console port I see 2021.08.22 06:39:26 VOICE.Analog Driver 2.1 Sync dropped repeated many times.  is it codec issue or something else, What is this indicating?

Thank you for any Help

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