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New Contributor

BLF stuck

I've got a 7100 running R11.4.5, and I am experiencing a "stuck" BLF on a status group.  My extension shows busy, but it is not.  Any ideas on how to fix this without rebooting the NV?

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3 Replies
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New Contributor

Re: BLF stuck

Correction:  It's running 11.4.4.E.

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Valued Contributor
Valued Contributor

Re: BLF stuck

Benjamin, this is likely due to a call that was not terminated properly. The best way to clear this state is going to be a reboot at your next opportunity. Thanks

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New Contributor

Re: BLF stuck

Update on this:

We're fairly certain this issue arises when one of our reception people answers a call on an analog line and places the call on hold, rings the person the call is for, and the intended recipient picks up the analog line prior to the reception desk phone being put back on hook.  The busy lamp fails to clear in a timely manner in this scenario.  Since my original post, I've updated our 7100 to 11.10.7.HA, and the behavior persists.