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rdw
New Contributor

Dial zero when in auto-attendant action

Do you know if there's an option to be able to dial 0 from voice mail to get transferred to the operator?


thanks

Dale

0 Kudos
2 Replies
markfreeman
Valued Contributor II
Valued Contributor II

Re: Dial zero when in auto-attendant action

It should be enabled by default, If you go to Voice > Stations > Operator Group You can see what members are in the operator group. If you click the VM Settings tab you will see the option for VM Operator Assist # which is what extension is used while a user is leaving voicemail to exit out to operator. Hope that helps. If you can’t see picture via email, then go to the website and you can see it there. Let me know if you have any further questions.

-Mark

rdw
New Contributor

Re: Dial zero when in auto-attendant action

Ok will give that a go. thanks!