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jephph
New Contributor III

Extension to Extension dialing not going to voice mail

When dialing from one extension to another, and if the called ext doesn't answer, the calling party gets transferred to the attendant instead of going to the called ext's voice mailbox.  Same thing happens with Ext A transfers an external call to Ext b -- doesn't go to Ext B's voice mailbox.  Any ideas of where to look?

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2 Replies
markfreeman
Valued Contributor II
Valued Contributor II

Re: Extension to Extension dialing not going to voice mail

Hello,

Is this happening for all users or just one user?

If you go to Voice > User Accounts and open up the CALLED user's account and then go to the Call Coverage Tab, what is defined there?

Mark

Anonymous
Not applicable

Re: Extension to Extension dialing not going to voice mail

I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

Thanks,

Matt