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dlevasseur
Contributor
Contributor
‎09-05-2017 02:38 PM

Group Ring answered automatically when current call disconnected

I've had this reported from my users:

User is in a call and they are a member of a ring group

Call comes in to the ring group and their phone is beeping while they are on their CURRENT call.

The other end of their CURRENT call ends the call by hanging up

User is automatically connected to the incoming Ring Group call.

It doesn't happen often.  But we have had a handful of times where the attendants accidentally hung up on the incoming call because it automatically connected them as they were hanging up their ongoing conversation.

Bug? Setting?

Adtran 7100 Firrmware R11.4.5.E

Phone in question is an Adtran 712

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