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touristsis
Contributor III
Contributor III

How can I change the default call appearance on each extension from 2 to 3?

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How can I change the default call appearance on each extension from 2 to 3?

Can I do this per phone?

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Anonymous
Not applicable

Re: How can I change the default call appearance on each extension from 2 to 3?

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The number of call appearances per line key depends on the phone type and is outlined here:

If you wish to increase the number of line keys on a phone follow this process:


Go to Voice > IP Phone Configs > select the applicable phone and click Edit:


pastedImage_2.png



On the next screen click on the Action line that displays the current extension


pastedImage_4.png



This will bring up the settings for the current extension, where you can increase the number of line keys with the up arrow highlighted below:


pastedImage_5.png



After setting this to the desired number click the Apply button at the bottom of the screen:


pastedImage_7.png



You will see the following message.  Click Yes:


pastedImage_8.png



If the phone does not reboot automatically you will need to manually reboot it.  When the phone boots up next it should have an extra line key.




Thanks,
Matt

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merbac
New Contributor III

Re: How can I change the default call appearance on each extension from 2 to 3?

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Go under user accounts> highlight the user > edit> edit config> highlight the ext> then use the arrows to scroll up and down

touristsis
Contributor III
Contributor III

Re: How can I change the default call appearance on each extension from 2 to 3?

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I just tried it no luck.  I went Voice, Stations, User Accounts, Highlight user, Edit, User Config, there is nothing here....FYI.  I'm on further R10.2.M.5.E

Anonymous
Not applicable

Re: How can I change the default call appearance on each extension from 2 to 3?

Jump to solution

The number of call appearances per line key depends on the phone type and is outlined here:

If you wish to increase the number of line keys on a phone follow this process:


Go to Voice > IP Phone Configs > select the applicable phone and click Edit:


pastedImage_2.png



On the next screen click on the Action line that displays the current extension


pastedImage_4.png



This will bring up the settings for the current extension, where you can increase the number of line keys with the up arrow highlighted below:


pastedImage_5.png



After setting this to the desired number click the Apply button at the bottom of the screen:


pastedImage_7.png



You will see the following message.  Click Yes:


pastedImage_8.png



If the phone does not reboot automatically you will need to manually reboot it.  When the phone boots up next it should have an extra line key.




Thanks,
Matt

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touristsis
Contributor III
Contributor III

Re: How can I change the default call appearance on each extension from 2 to 3?

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Hi Matt,

Thanks for the reply.  Looks like the latest version changes a handful of things.   I'd had to change it here, then reboot the whole phone system for it to take affect.  Looks like it is system wide, not per phone.  As you can see on second pictures, that option is not on this latest Beta Firmware.

adtranaddline2.png

adtranaddline.png

touristsis
Contributor III
Contributor III

Re: How can I change the default call appearance on each extension from 2 to 3?

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Nevermind.  That was dumb on my part.  I had to move the scroll bar to the right before I can see it. 

Anonymous
Not applicable

Re: How can I change the default call appearance on each extension from 2 to 3?

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Sorry for the miscommunication.  The procedure I outlined is to change one phone at a time.  The procedure you showed will alter either new or new and existing phones.  The phones have to be rebooted but not the entire system.  If you are using POE and they are all plugged in directly a system reboot would also reboot all the phones.  Let me know if you have any additional questions.

Thanks,
Matt