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rayg75
New Contributor III

I need an extension to ring a couple of times before forwarding to a cell phone

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Normally I would go to Voice-User account-user-edit-call coverage.  The problem I have is that I worked with support and we changed the dial out number on the phone system to 7 instead of 9.  In the GUI when I try to set it to forward to an external number it automatically puts the 9 in instead of the 7.  I need to know how to set the number of rings and then the forwarding in the CLI instead of the GUI. 

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jay
Valued Contributor
Valued Contributor

Re: I need an extension to ring a couple of times before forwarding to a cell phone

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Ray, when you use the "forward" option, it is going to immediately forward all calls for that user to the specified number. If your goal is to forward calls after a certain number of rings, you need to use the "coverage external" option instead.

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jay
Valued Contributor
Valued Contributor

Re: I need an extension to ring a couple of times before forwarding to a cell phone

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Rayg75, you would need to do the following:

enable

(enable password)

config t

voice user <extension>

coverage external <external number>

num-rings <number of rings>

rayg75
New Contributor III

Re: I need an extension to ring a couple of times before forwarding to a cell phone

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I put those commands in and did not get any errors but when I call the extension it only rings on the cell phone. 

jay
Valued Contributor
Valued Contributor

Re: I need an extension to ring a couple of times before forwarding to a cell phone

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Ray, can you please reply with the "show run voice user" for that particular user? The complete command would be "show run voice user 1234" where 1234 is the extension.

Anonymous
Not applicable

Re: I need an extension to ring a couple of times before forwarding to a cell phone

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rayg75,

Were you ever able to resolve this issue?  If so, can you come back to this thread to post the solution so others can benefit from it, or provide an update?  If you still need assistance, we would be happy to continue working with you, just let us know.  We will need the information requested from the last reply to continue troubleshooting.

Thanks,
Matt

rayg75
New Contributor III

Re: I need an extension to ring a couple of times before forwarding to a cell phone

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voice user 109

  connect sip

  cos "normal_users"

  first-name "Charles"

  last-name "Smith"

  password "1234"

  caller-id-override external-number 2565364232

  forward "72566038069"

  no fwd-courtesy

  num-rings 3

  coverage global go_to_voicemail

  sip-authentication password "1234"

  codec-group g711_first

  alias 2419

  directory-include "Internal"

  directory-include "*****"

  email csmith@****.com

  no voicemail new-user

  voicemail auth-mode password

--MORE--                          voicemail cos normal_voicemail

  voicemail notify email attach-message pcm

  voicemail password "1432"

  voicemail notify schedule Sunday 12:00 am

    notify email primary

!

!

end

jay
Valued Contributor
Valued Contributor

Re: I need an extension to ring a couple of times before forwarding to a cell phone

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Ray, when you use the "forward" option, it is going to immediately forward all calls for that user to the specified number. If your goal is to forward calls after a certain number of rings, you need to use the "coverage external" option instead.

View solution in original post

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rayg75
New Contributor III

Re: I need an extension to ring a couple of times before forwarding to a cell phone

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I just applied the command I will have end user try it tomorrow. 

Thanks,