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deanjadtran
New Contributor

Is there a way to block unwanted SIP messages? The customer gets continuous ring on their phones and when they answer no one is there. It comes in on their main number huntgroup.

Is there a way to block unwanted SIP messages?  The customer gets continuous ring on their phones and when they answer no one is there.  It comes in on their main number huntgroup.

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infotelsystems
New Contributor

Re: Is there a way to block unwanted SIP messages? The customer gets continuous ring on their phones and when they answer no one is there. It comes in on their main number huntgroup.

Very common issue on "open" sip devices.

Make sure you can only receive SIP messages from your SIP service provider's (or VOIP PBX)  IP address. It's a simple ip access-list problem.

jay
Valued Contributor
Valued Contributor

Re: Is there a way to block unwanted SIP messages? The customer gets continuous ring on their phones and when they answer no one is there. It comes in on their main number huntgroup.

I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you have any additional information on this that others may benefit from, please come back to this post to provide an update. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

Thanks,


Jay