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johnall203
New Contributor

NV7100 command that releases Park status when park is hung ?

Is there a command that will release (clear) a park status ?   We have a box where one or multiple parks get hung.  Currently I am rebooting the 7100 afterhours to resolve the issue. It would be nice if there was a manual way to clear the park while in production.  The problem was happening every other day on AOS v. 11.6.   I rolled back AOS to 11.4.3 and now this problem occurs once every two weeks on one or multiple parks. 

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4 Replies
cat365
New Contributor

Re: NV7100 command that releases Park status when park is hung ?

I am having the same issue on my 7100 and rebooting afterhours to clear the problem, Support was not able to help and have been living with issue for awhile now.

Anonymous
Not applicable

Re: NV7100 command that releases Park status when park is hung ?

John

You can try running the CLI command "show voice call summary active" to see if any active calls to the ParkApp are showing up.  If there is an active call you can run the command "clear voice call <CallID>" to clear that call from the system. See the example below.  If an active park call is not showing then a reboot would likely be required to clear the Park status. 

Charles7100#show voice call summary active

Active Calls Summary

CallID From           To                      Duration     Codec   SHF  Call State

==============================================================================

55     1234           ParkAppNumber  00:00:06    N/A       None Parked

       Charles Smith  ParkAppName                Unknown

        0/0            0/0

       RTP -> RTP

Charles7100#clear voice call 55

If you are having a persistent issue with parked calls not clearing properly, please open a support case so we can investigate further.

Thanks,

Charles

cat365
New Contributor

Re: NV7100 command that releases Park status when park is hung ?

I am useless with CLI

Cannot get to the 7100, I will call support and have them check.

johnall203
New Contributor

Re: NV7100 command that releases Park status when park is hung ?

Thank you for the reply Charles.  I waited for the customer to have this problem again and the commands did not work to clear the park light.  However I did notice if I tried to pickup the hung park it would stack up.  I could clear those that stacked up but the park light / status would not clear from phones.

GW #show voice call summary active

Active Calls Summary

CallID From           To             Duration    Codec     SHF  Call State
==============================================================================
3642   1889           Unknown        00:00:11    N/A       Fwd  Idle
       GW Test Test   Unknown                    Unknown
        0/0            0/0
       None

3643   1889           Unknown        00:00:08    N/A       Fwd  Idle
       GW Test Test   Unknown                    Unknown
        0/0            0/0
       None

3644   1889           Unknown        00:00:06    N/A       Fwd  Idle
       GW Test Test   Unknown                    Unknown
        0/0            0/0
       None


Total Active Calls: 3