cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
New Contributor II

Netvanta 7100 - Caller ID name not displayed through Queue?

Hey'all.

So, I have calls routing through a call queue, with a prefix based on which queue they're in. When it hits the phones, it's using PRE_########## (prefix + caller number).

The client would like to have the customer name displayed, after the prefix if possible.

I checked the ISDN PRI debug, Display name shows up on most calls (unless unavailable to wireless calls).

I have isdn name-delivery display enable under the PRI.

Is it possible to pass the name through a queue??

Any help appreciated!

- Jason

Labels (2)
0 Kudos
Reply
1 Reply
Highlighted
New Contributor II

Re: Netvanta 7100 - Caller ID name not displayed through Queue?

Update...

Tested a call directly to an extension from the auto attendant. It also only shows the phone number on the display.

0 Kudos