Adtran
Help
BIG NEWS! The Adtran Support Community is moving! In the next few weeks it will be housed in a new location. Be sure to visit our NEW Adtran Community before the end of July to check it out and verify that you can access all the resources and features that you need. If you discover any issues with your account or access, or just want to let us know about your experience, be sure to use our Feedback Form to let us know!
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ws6jay
New Contributor II
‎11-05-2014 11:04 AM

Polycom IP650 can't transfer directly to voicemail

We have a client that we upgraded their Netvanta 7100 to firmware R10.9.4E, we then upgraded their Polycom IP650 phones to UC 4.0.1B. After the upgrades, their button they use for transferring a caller straight to voicemail no longer works. Previously there was a status group button programmed for 500 that they would use, so they would push Transfer > Leave Voicemail (500) > then the button for the extension they wanted to leave a voicemail at.

I have tried manually dialing Transfer > 500 + extension number, doesn't work. I have also tried Transfer > *86 + extension number, doesn't work.

What could be the problem? If they use the button, it tries to call extension 500 and fails instantly. If I dial the above manually, it just fails.

The Adtran phones have no issues with transferring straight to voicemail, only the polycom does.

0 Kudos
Reply