We have a law firm client we've installed the 7100 with the UC server. They have a need from their previous system (NEC) to log their long distance calls for back charging to the client cases.
The NEC system had a programmed button that would log the call to the SMDR records, then it would be parsed and pass into their billing system, Equitrac by Nuance Communications.
Their case codes are 6 numeric digits, so the internal 4 digit billing codes won't work
With the assistance of Adtran Support, it was setup for a dial string of 8 plus their charge code of 6 digits, plus the dialed number.
This process does show the called number on the SMDR log but it truncates the last 3 digits from the destination phone number.
For instance, if the case # is 222555 and the dialed number is 1-409-555-1212, the SMRD record shows the called number as 822255514095551 , dropping the last 3 digits of 212.
Anyone know of a way to make this work ?
Curtis, there was a similar digit limitation regarding caller-id that should be fixed in 11.4.4. It might not extend to SMDR, but that would be the first thing I'd suggest trying. Thanks
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Current firmware is R11.10.7.HA.E
This still isn't working, but it did originally.
With the abandonment of the UC servers, there seems to be no support available.
Any input of how to acquire logs for long distance calls to back charge to clients?
Surely there has to be other law firms utilizing the Adtran 7100 system.
Any way to do this just with the 7100, abandon the UC server?
Anyone have Adtran 7100 expertise and willing to take a look?