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piverson96
New Contributor II

System putting a 1 in front of local numbers, Netvanta 7100.

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We are using the NXX-NXX-XXXX dial plan for local numbers but it is still putting a 1 in front of the number.  How do I get that off?

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piverson96
New Contributor II

Re: System putting a 1 in front of local numbers, Netvanta 7100.

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Appreciate the response, it ended up being a phone company issue. 

View solution in original post

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markfreeman
Valued Contributor II
Valued Contributor II

Re: System putting a 1 in front of local numbers, Netvanta 7100.

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Can you give us some more information.

1. What is your PSTN connection.

2. Are you using a Trunk Access Code (TAC) like dial 9 before getting outside line?

3. Can you attach for your configuration for us to look at. Please change all passwords/IPs before attaching.

-Mark

alext55
New Contributor

Re: System putting a 1 in front of local numbers, Netvanta 7100.

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I had this problem and it was the ISDN Num Templates with a PRI trunk.

markfreeman
Valued Contributor II
Valued Contributor II

Re: System putting a 1 in front of local numbers, Netvanta 7100.

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Can you send your config like asked along with a debug capture with the following commands:

Debug sip stack mes

Debug sip cldu

Debug voice ver

Debug isdn l2-formatted

-Mark

piverson96
New Contributor II

Re: System putting a 1 in front of local numbers, Netvanta 7100.

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Mark, we have a PRI and it is a 9 to dial out.  Any help would be appreciated.

markfreeman
Valued Contributor II
Valued Contributor II

Re: System putting a 1 in front of local numbers, Netvanta 7100.

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Piverson,

Based on your attached configuration, Your PSTN connection is SIP not PRI.

Can you please run the following debug and paste it in a text file and then attach it.

Here is the debug:

Debug sip stack mes

Debug sip cldu

Debug voice ver

Thanks,

Mark

piverson96
New Contributor II

Re: System putting a 1 in front of local numbers, Netvanta 7100.

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Appreciate the response, it ended up being a phone company issue. 

View solution in original post

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markfreeman
Valued Contributor II
Valued Contributor II

Re: System putting a 1 in front of local numbers, Netvanta 7100.

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Thanks for the update on this!

-Mark