Hi, We have an Adtran 7100. I'm trying to figure out why the customer is not getting caller names on their caller id.
I ran debug isdn L2-formatted command and here is the output.
I can see that Telco is sending name and number, but customer still cannot see the names. Can someone help me out?
14:16:11.736 ISDN.L2_FMT PRI 1 ==============================================
14:16:11.736 ISDN.L2_FMT PRI 1 Recd Sapi:00 C/R:C Tei:00 INFO Ns:70 Nr:4 P 
14:16:11.736 ISDN.L2_FMT PRI 1 Prot:08 CRL:2 CRV:0242
14:16:11.736 ISDN.L2_FMT PRI 1 M - 05 SETUP
14:16:11.736 ISDN.L2_FMT PRI 1 IE - 04 BEARER CAPABILITY Len=3
14:16:11.737 ISDN.L2_FMT PRI 1 80 Xfer Cap.:SPEECH
14:16:11.737 ISDN.L2_FMT PRI 1 90 Xfer Rate:64k
14:16:11.737 ISDN.L2_FMT PRI 1 A2 Layer 1:u-Law
14:16:11.737 ISDN.L2_FMT PRI 1 IE - 18 CHANNEL ID Len=3
14:16:11.737 ISDN.L2_FMT PRI 1 A9 Primary Rate
14:16:11.737 ISDN.L2_FMT PRI 1 Intfc ID:IMPLICIT
14:16:11.737 ISDN.L2_FMT PRI 1 Pref/Excl:EXCLUSIVE
14:16:11.737 ISDN.L2_FMT PRI 1 D-Chan Indicated:NO
14:16:11.737 ISDN.L2_FMT PRI 1 Chan. Sel:FOLLOWS
14:16:11.737 ISDN.L2_FMT PRI 1 83 Numb/Map:NUMBER
14:16:11.737 ISDN.L2_FMT PRI 1 81 Channel:1
14:16:11.737 ISDN.L2_FMT PRI 1 IE - 28 DISPLAY Len=15
14:16:11.737 ISDN.L2_FMT PRI 1 TEST CALLER
14:16:11.738 ISDN.L2_FMT PRI 1 IE - 6C CALLING PARTY # Len=12
14:16:11.738 ISDN.L2_FMT PRI 1 21 Numb. Type:NATIONAL
14:16:11.738 ISDN.L2_FMT PRI 1 Numb. Plan:E.164
14:16:11.738 ISDN.L2_FMT PRI 1 81 Presentation:ALLOWED
14:16:11.738 ISDN.L2_FMT PRI 1 Ph.# 5127XXXXXXX
14:16:11.738 ISDN.L2_FMT PRI 1 IE - 70 CALLED PARTY # Len=11
14:16:11.738 ISDN.L2_FMT PRI 1 A1 Numb. Type:NATIONAL
14:16:11.738 ISDN.L2_FMT PRI 1 Numb. Plan:E.164
14:16:11.738 ISDN.L2_FMT PRI 1 Ph.# 7777777777
14:16:11.743 ISDN.L2_FMT PRI 1 ==============================================
14:16:11.743 ISDN.L2_FMT PRI 1 Sent Sapi:00 C/R:R Tei:00 INFO Ns:4 Nr:71 P
14:16:11.743 ISDN.L2_FMT PRI 1 Prot:08 CRL:2 CRV:8242
14:16:11.743 ISDN.L2_FMT PRI 1 M - 02 CALL_PROC
14:16:11.743 ISDN.L2_FMT PRI 1 IE - 18 CHANNEL ID Len=3
14:16:11.744 ISDN.L2_FMT PRI 1 A9 Primary Rate
14:16:11.744 ISDN.L2_FMT PRI 1 Intfc ID:IMPLICIT
14:16:11.744 ISDN.L2_FMT PRI 1 Pref/Excl:EXCLUSIVE
14:16:11.744 ISDN.L2_FMT PRI 1 D-Chan Indicated:NO
14:16:11.744 ISDN.L2_FMT PRI 1 Chan. Sel:FOLLOWS
14:16:11.744 ISDN.L2_FMT PRI 1 83 Numb/Map:NUMBER
14:16:11.744 ISDN.L2_FMT PRI 1 81 Channel:1
14:16:12.183 ISDN.L2_FMT PRI 1 ==============================================
14:16:12.183 ISDN.L2_FMT PRI 1 Sent Sapi:00 C/R:R Tei:00 INFO Ns:5 Nr:71 P
14:16:12.183 ISDN.L2_FMT PRI 1 Prot:08 CRL:2 CRV:8242
14:16:12.183 ISDN.L2_FMT PRI 1 M - 01 ALERTING
14:16:12.183 ISDN.L2_FMT PRI 1 IE - 1E PROGRESS INDICATOR Len=2
14:16:12.183 ISDN.L2_FMT PRI 1 80 Location:U
14:16:12.183 ISDN.L2_FMT PRI 1 88 Description:INBAND AUDIO AVAIL
Here is my show run int pri command, I've already type the command isdn name-delivery setup
interface pri 1
description pri 1
isdn name-delivery setup
calling-party number XXXXXXXXXX
connect t1 2/1 tdm-group 1
role user
no shutdown
Khang
The PRI interface is set for a switch type of NI-2 but NI-2 does not support a Display IE for caller-id name.
14:16:11.737 ISDN.L2_FMT PRI 1 IE - 28 DISPLAY Len=15
14:16:11.737 ISDN.L2_FMT PRI 1 TEST CALLER
You can either change the switch type to DMS-100 or have the service provider change to a Facility IE. To change the switch type, open the NV7100 web interface and navigate to the System-->Physical Interfaces GUI page. Click on the PRI logical interface, under Switch Type select DMS-100 and click Apply. This change will cause the PRI interface to bounce so you may need to wait for a maintenance window to prevent any service disruption.
