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touristsis
Contributor III
Contributor III

Troubleshooting Caller ID on Adtran 7100

Hi,  We have an Adtran 7100.  I'm trying to figure out why the customer is not getting caller names on their caller id.

I ran debug isdn L2-formatted command and here is the output.

I can see that Telco is sending name and number, but customer still cannot see the names.  Can someone help me out?

14:16:11.736 ISDN.L2_FMT PRI  1  ==============================================

14:16:11.736 ISDN.L2_FMT PRI  1  Recd  Sapi:00 C/R:C Tei:00 INFO Ns:70  Nr:4   P                                                                                                                                                            

14:16:11.736 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:0242

14:16:11.736 ISDN.L2_FMT PRI  1        M - 05 SETUP

14:16:11.736 ISDN.L2_FMT PRI  1         IE - 04 BEARER CAPABILITY   Len=3

14:16:11.737 ISDN.L2_FMT PRI  1              80 Xfer Cap.:SPEECH

14:16:11.737 ISDN.L2_FMT PRI  1              90 Xfer Rate:64k

14:16:11.737 ISDN.L2_FMT PRI  1              A2 Layer 1:u-Law

14:16:11.737 ISDN.L2_FMT PRI  1         IE - 18 CHANNEL ID          Len=3

14:16:11.737 ISDN.L2_FMT PRI  1              A9 Primary Rate

14:16:11.737 ISDN.L2_FMT PRI  1                 Intfc ID:IMPLICIT

14:16:11.737 ISDN.L2_FMT PRI  1                 Pref/Excl:EXCLUSIVE

14:16:11.737 ISDN.L2_FMT PRI  1                 D-Chan Indicated:NO

14:16:11.737 ISDN.L2_FMT PRI  1                 Chan. Sel:FOLLOWS

14:16:11.737 ISDN.L2_FMT PRI  1              83 Numb/Map:NUMBER

14:16:11.737 ISDN.L2_FMT PRI  1              81 Channel:1

14:16:11.737 ISDN.L2_FMT PRI  1         IE - 28 DISPLAY             Len=15

14:16:11.737 ISDN.L2_FMT PRI  1                 TEST CALLER

14:16:11.738 ISDN.L2_FMT PRI  1         IE - 6C CALLING PARTY #     Len=12

14:16:11.738 ISDN.L2_FMT PRI  1              21 Numb. Type:NATIONAL

14:16:11.738 ISDN.L2_FMT PRI  1                 Numb. Plan:E.164

14:16:11.738 ISDN.L2_FMT PRI  1              81 Presentation:ALLOWED

14:16:11.738 ISDN.L2_FMT PRI  1                 Ph.# 5127XXXXXXX

14:16:11.738 ISDN.L2_FMT PRI  1         IE - 70 CALLED PARTY #      Len=11

14:16:11.738 ISDN.L2_FMT PRI  1              A1 Numb. Type:NATIONAL

14:16:11.738 ISDN.L2_FMT PRI  1                 Numb. Plan:E.164

14:16:11.738 ISDN.L2_FMT PRI  1                 Ph.# 7777777777

14:16:11.743 ISDN.L2_FMT PRI  1  ==============================================

14:16:11.743 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:R Tei:00 INFO Ns:4   Nr:71  P                                                                                                                                                            

14:16:11.743 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:8242

14:16:11.743 ISDN.L2_FMT PRI  1        M - 02 CALL_PROC

14:16:11.743 ISDN.L2_FMT PRI  1         IE - 18 CHANNEL ID          Len=3

14:16:11.744 ISDN.L2_FMT PRI  1              A9 Primary Rate

14:16:11.744 ISDN.L2_FMT PRI  1                 Intfc ID:IMPLICIT

14:16:11.744 ISDN.L2_FMT PRI  1                 Pref/Excl:EXCLUSIVE

14:16:11.744 ISDN.L2_FMT PRI  1                 D-Chan Indicated:NO

14:16:11.744 ISDN.L2_FMT PRI  1                 Chan. Sel:FOLLOWS

14:16:11.744 ISDN.L2_FMT PRI  1              83 Numb/Map:NUMBER

14:16:11.744 ISDN.L2_FMT PRI  1              81 Channel:1

14:16:12.183 ISDN.L2_FMT PRI  1  ==============================================

14:16:12.183 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:R Tei:00 INFO Ns:5   Nr:71  P                                                                                                                                                            

14:16:12.183 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:8242

14:16:12.183 ISDN.L2_FMT PRI  1        M - 01 ALERTING

14:16:12.183 ISDN.L2_FMT PRI  1         IE - 1E PROGRESS INDICATOR  Len=2

14:16:12.183 ISDN.L2_FMT PRI  1              80 Location:U

14:16:12.183 ISDN.L2_FMT PRI  1              88 Description:INBAND AUDIO AVAIL

Here is my show run int pri command, I've already type the command isdn name-delivery setup

interface pri 1

  description pri 1

  isdn name-delivery setup

  calling-party number XXXXXXXXXX

  connect t1 2/1 tdm-group 1

  role user

  no shutdown

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2 Replies
touristsis
Contributor III
Contributor III

Re: Troubleshooting Caller ID on Adtran 7100

Hi,  Does anyone have any ideas that can help?

Anonymous
Not applicable

Re: Troubleshooting Caller ID on Adtran 7100

Khang

The PRI interface is set for a switch type of NI-2 but NI-2 does not support a Display IE for caller-id name.

14:16:11.737 ISDN.L2_FMT PRI  1        IE - 28 DISPLAY            Len=15

14:16:11.737 ISDN.L2_FMT PRI  1                TEST CALLER

You can either change the switch type to DMS-100 or have the service provider change to a Facility IE.  To change the switch type, open the NV7100 web interface and navigate to the System-->Physical Interfaces GUI page.  Click on the PRI logical interface, under Switch Type select DMS-100 and click Apply.  This change will cause the PRI interface to bounce so you may need to wait for a maintenance window to prevent any service disruption. 

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