Updating 7100 directory using command line

[most_ahdy]

Hi,

   I changed the first name and last name of a user account in 7100.

  I tried to update my ip phones directories using instructions in  "Updating the Global Phone Directory" pdf.

And this successfully update this entry in Global Directory Entries in IP Phone Globals section.

But this does not applied to the actual phone directories.

I read in release note of system release R10.3.1 in Errata section  that  "The Update Directories action in the GUI does not properly update the directories for individual Polycom

phones", I read this also in System release R10.5.0.

And as a second point , when I manually update the entry for each IP phone using Other Directory Entries tab in Ip Phone Config section and reboot the phone, the updates reflected successfully in the phone.

So instead of manually applied the update in each phone , I need a way to update Directories if not in GUI "as stated in Errata of system release" ,can we update it using command line.?

kindly find the show version output:

NV7100#show version

ADTRAN, Inc. OS version R10.3.1.E

  Mainline Version: ENM.12.023

  Checksum: BCD6CB6A

  Built on: Tue Sep 25 16:22:58 2012

  Upgrade key: ec41708db482a5d1a3a6ce163ce0ec36

Hardware version 10A

Boot ROM version A2.06.B1

  Checksum: E213

  Built on: Thu Jun 17 10:50:21 2010

Copyright (c) 1999-2012, ADTRAN, Inc.

Platform: NetVanta 7100, part number 1200796E1

Serial number LBADTN1032AK294

Flash: 33554432 bytes  DRAM: 134217728 bytes

NV7100 uptime is 1 weeks, 6 days, 7 hours, 31 minutes, 40 seconds

slot 0, DSP 1

  DSP software version: G2.R10.3.0.6a

  DSP hardware version: Freescale MSC7119

  Total channels: 30

System returned to ROM by External Hard Reset

Current system image file is "NV7100A-R10-3-1-E.biz"

Primary boot system image file is "NV7100A-R10-3-1-E.biz"

Backup boot system image file is "CFLASH:/NV7100A-A4-10-00-E.biz"

Primary system configuration file is "NONVOL:/startup-config"

NV7100#

Thanks,

Mostafa Aly

[Anonymous · Accepted solution]

Mostafa,

Changing the name is a multi-step process especially for Polycom phones.  This short video should contain all of the needed instructions to make the name appear on the other phones: [video] - Changing the Name Assigned to a Phone Extension on the NetVanta 7100.  Follow the steps outlined there and let me know if that does not work.

Thanks,

Matt

[Anonymous]

I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you don't feel like the answer I marked was correct, feel free to come back to this post and unmark it and select another in its place with the applicable buttons.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

Thanks,

Matt

[most_ahdy]

Sorry for reopen this discussion again,

But after watch your posted video and follow its instructions but the last name and first name did not change "in polycom phones only",

when I opened the directory file of Polycom phones "show file cflash /Polycom/000000000000-directory.xml " , the first and last name changed successfully,

but when I opened the directory file of specific phone like "show file cflash /Polycom/0004f2aa671c-directory.xml" the first and last name did not change.

But the directory changed successfully in all Adtran phones IP706 and IP712.

So any ideas regarding this issue?

Polycom phones contain IP331 application version 3.2.7

                                     IP501 application version 3.1.8

                                     IP430 application version 3.2.7

                                     IP650 application version 3.2.7

                                     IP6000 application version 3.2.7

and I clarified above the release of note of both R10.3.1 and R10.5.0 there is an errata:

"The Update Directories action in the GUI does not properly update the directories for individual Polycom

phones"

Kindly note that if I delete an user account then update the directory the update does not reflect to Polycom phones.

Kindly find the show version output of my NV7100:

ADTRAN, Inc. OS version R10.5.0.E

  Mainline Version: ENM.12.043

  Checksum: C24C54BA

  Built on: Fri Nov 16 17:55:11 2012

  Upgrade key: ddbb2ed219e98dac6215173d018a3a1b

Hardware version 10A

Boot ROM version A2.06.B1

  Checksum: E213

  Built on: Thu Jun 17 10:50:21 2010

Copyright (c) 1999-2012, ADTRAN, Inc.

Platform: NetVanta 7100, part number 1200796E1

Serial number LBADTN1032AK294

Flash: 33554432 bytes  DRAM: 134217728 bytes

NV7100 uptime is 1 weeks, 1 days, 1 hours, 49 minutes, 40 seconds

slot 0, DSP 1

  DSP software version: G2.R10.5.0.0

  DSP hardware version: Freescale MSC7119

  Total channels: 30

System returned to ROM by Software Watchdog

Current system image file is "NV7100A-R10-5-0-E.biz"

Primary boot system image file is "NV7100A-R10-5-0-E.biz"

Backup boot system image file is "CFLASH:/NV7100A-A4-10-00-E.biz"

Primary system configuration file is "NONVOL:/startup-config"

Thanks,

Mostafa Aly

[most_ahdy]

After searching version R10.5.2 system release notes says that it fix this issue as "The Update Directories link did not properly update the directories for individual Polycom phones" I'll test then feed you back.

Thanks,

Mostafa Aly

[wildwest1]

i have a 7100 that I have changed the names in accounts and they show correctly on the phones.  However the sh file cfl adtran/adtran_phonebook.csv does not show the correct names and will not update???? Anyone know why