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phuggins · ‎05-27-2016

For the better part of 2 weeks, I have been dealing with a problem with our Netvanta 7100 and UC Server regarding voicemail. I can blind transfer anyone calling from an external location to voicemail and they are able to leave a message. Internal users are unable to retrieve voicemail unless they have the voicemail to email setup. Not sure where to go with on this on. Any help would be appreciated.

Anonymous · ‎06-01-2016

Patrick, it looks like your UC server is sitting on your data subnet while your phones are on a voice subnet. There is currently no firewall rule to allow the 2 to talk without going through NAT. Please follow the "Configure InterVLAN Firewall Rules" portion of this guide:

Configuring InterVLAN Routing in AOS - Quick Configuration Guide

Thanks

Jay

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Anonymous · ‎05-31-2016

Patrick, please reply with the configuration of your 7100 and a packet capture taken on your UC server when someone attempts to access their own voicemail. Thanks

Jay

phuggins · ‎05-31-2016

I'm relatively new to the data capture side of things...I hope what I submitted via ftp is sufficient....

Anonymous · ‎05-31-2016

Patrick, just start Wireshark on the UC server, attempt a call into voicemail, then stop the capture and save the file. That file is what I'll need. Thanks

phuggins · ‎06-01-2016

File has been sent. Please let me know if you need anything else.

Anonymous · ‎06-01-2016

Patrick, it looks like your UC server is sitting on your data subnet while your phones are on a voice subnet. There is currently no firewall rule to allow the 2 to talk without going through NAT. Please follow the "Configure InterVLAN Firewall Rules" portion of this guide:

Configuring InterVLAN Routing in AOS - Quick Configuration Guide

Thanks

Jay

phuggins · ‎06-01-2016

Awesome! Thanks a million!

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Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

SupportCommunity

Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

Re: Voicemail works when external callers are transferred, however internal users are unable to receive or call an internal extension and hear the voicemail...what am I missing?

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