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lancebailey
New Contributor

How to use Outdial.exe for Long distance Number, If long-distance number need access code

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I am using Outdial to call and remind clients about there appointments. Local numbers work fine ex: 2565555353, however when I have a long distance number ex: +14105554343, Nothing happens. I don't get a dial out failed in the logs and nothing shows up in the Outdial queue. At my job you have to dial a 4 digit long-distance code to dial long-distance. This code is provided by the Telco.

Is there a special character i can use like p  to pause and then dial the 4 digit. ex: 14105554343P9878 ?

I am currently using the Generate Tones Element in my services when every i have a long distance number to dial the 4 digits,

But its still not working

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markfreeman
Valued Contributor II
Valued Contributor II

Re: How to use Outdial.exe for Long distance Number, If long-distance number need access code

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Lance,

I contacted Engineering and they said outdial doesn’t provide a method of inserting a pause and special characters are ignored… like P or D just get stripped away.

The Generate Tones element only is played after the call is answered that is why it is not working.

We don’t know any other available solution to get your application to work to apply an accounting code with using Outdial. Is there a way to get a separate PSTN connection just for the Outdial calls or UC Server calls to use?

Sorry I wasn’t able to provide a working solution to your problem.

-Mark

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markfreeman
Valued Contributor II
Valued Contributor II

Re: How to use Outdial.exe for Long distance Number, If long-distance number need access code

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Lance,

I contacted Engineering and they said outdial doesn’t provide a method of inserting a pause and special characters are ignored… like P or D just get stripped away.

The Generate Tones element only is played after the call is answered that is why it is not working.

We don’t know any other available solution to get your application to work to apply an accounting code with using Outdial. Is there a way to get a separate PSTN connection just for the Outdial calls or UC Server calls to use?

Sorry I wasn’t able to provide a working solution to your problem.

-Mark

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lancebailey
New Contributor

Re: How to use Outdial.exe for Long distance Number, If long-distance number need access code

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Thanks For the response I will get my vendor involve and see what can be done.