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nmarkakis
New Contributor

Is it possible to include email or SMS as an input (trigger) to a notification process?

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Is it possible to include email and / or preferably SMS as an input (trigger) to a notification process? eg a specific mail or sms, from a specific system to initiate a message transmission (call) to a predefined queue (number).

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markfreeman
Valued Contributor II
Valued Contributor II

Re: Is it possible to include email or SMS as an input (trigger) to a notification process?

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The only way that could be possible is if you created a program to monitor an inbox or SMS address and then trigger an executable. The UC Server uses an executable called Outdial.exe that can be used to kick off a notification process. It would be up to the customer to create the program to monitor the inbox or SMS. That is outside of ADTRAN’s control.

More info on outdial.exe (this uses task scheduler):

https://supportforums.adtran.com/docs/DOC-2730

More info on outdial database creation (this uses a phone call to kick off):

https://supportforums.adtran.com/docs/DOC-2759

Typical kick off of notifications is done through a phone call or through using Task Scheduler with the outdial.exe. Hope that helps.

-Mark

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markfreeman
Valued Contributor II
Valued Contributor II

Re: Is it possible to include email or SMS as an input (trigger) to a notification process?

Jump to solution

The only way that could be possible is if you created a program to monitor an inbox or SMS address and then trigger an executable. The UC Server uses an executable called Outdial.exe that can be used to kick off a notification process. It would be up to the customer to create the program to monitor the inbox or SMS. That is outside of ADTRAN’s control.

More info on outdial.exe (this uses task scheduler):

https://supportforums.adtran.com/docs/DOC-2730

More info on outdial database creation (this uses a phone call to kick off):

https://supportforums.adtran.com/docs/DOC-2759

Typical kick off of notifications is done through a phone call or through using Task Scheduler with the outdial.exe. Hope that helps.

-Mark

View solution in original post

nmarkakis
New Contributor

Re: Is it possible to include email or SMS as an input (trigger) to a notification process?

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Many thanks Mark. Yes this helps.