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alltex
New Contributor
‎07-01-2015 08:34 AM

Netvanta UC Server 6.0 Voicemail not available on the handset

I recently upgraded to UC business server 6.0 so that I could connect to Exchange 2013. The Voicemail to Email is working fine now, but when using the handset we get the message "We are unable to access your mailbox, please try again"

Thank you

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Anonymous
Not applicable
‎07-06-2015 10:49 AM

Re: Netvanta UC Server 6.0 Voicemail not available on the handset

Russell, are you able to connect to the Exchange server with MFCMapi using the instructions in this document?

Troubleshooting Active Directory and Exchange Server Connectivity with NetVanta UC

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alltex
New Contributor
‎07-07-2015 07:41 AM

Re: Netvanta UC Server 6.0 Voicemail not available on the handset

No.

I set the exchange permissions as documented, and installed as the service user, but no dice. I need a direction to go from here.

Thank you,

Russell

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Anonymous
Not applicable
‎07-07-2015 08:44 AM

Re: Netvanta UC Server 6.0 Voicemail not available on the handset

Russell, if MFCMapi can't connect, that does rule it out as a UC issue. I would suggest opening a ticket with support for additional in-depth troubleshooting. Thanks

Jay

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