924e & 908e voice users losing registration

[jsmith1189]

I have a couple 924e and 908e that have sporadic sip voice users that will lose their ability to send or receive calls. They appear as though they are registered in the GUI, but act as though they are not. The fix is easy - delete the voice user and add it back in, but it keeps happening. Just wondering if anybody had any thoughts or experiences with this issue.

[jayh]

How is the unit configured? Are the users registered directly to the TA900 or is it a transparent proxy to a remote registrar? It sounds as if you are using the TA900 as the registrar in you have SIP voice users configured. Can you post configurations with passwords redacted?

Does restarting the SIP endpoint restore the registration?

What is the result of "show sip user-registration" during the working and failed states?

[jsmith1189]

Thank you for the quick reply. I believe that that your first couple of questions can be answered in my configs. When I run the "show sip user-registration" command I get "There are currently no phone registered" even though they are registered and working at this time. What we are using our Adtrans for is converting voip from our Toshiba IPedge into sip which we can use on our analog devices such as fax machines.

hostname "TA924e"

enable password level 2

enable password

!

!

clock timezone -6-Central-Time

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ip subnet-zero

ip classless

ip default-gateway x.x.x.x

ip routing

ipv6 unicast-routing

!

!

domain-name "xxxxxxxx.org"

domain-proxy

name-server x.x.x.x x.x.x.x

!

!

no auto-config

!

event-history on

no logging forwarding

no logging email

!

no service password-encryption

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username "xxxxxxx" password "xxxxxxxxxxxxx"

!

!

ip firewall

no ip firewall alg msn

no ip firewall alg mszone

no ip firewall alg h323

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!

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no dot11ap access-point-control

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interface eth 0/1

  ip address  x.x.x.x  255.255.252.0

  media-gateway ip primary

  no shutdown

!

!

interface eth 0/2

  no ip address

  shutdown

!

!

!

!

interface t1 0/1

  shutdown

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interface t1 0/2

  shutdown

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interface t1 0/3

  shutdown

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interface t1 0/4

  shutdown

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interface fxs 0/1

  no shutdown

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interface fxs 0/2

  no shutdown

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interface fxs 0/3

  no shutdown

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interface fxs 0/4

  no shutdown

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interface fxs 0/5

  no shutdown

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interface fxs 0/6

  no shutdown

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interface fxs 0/7

  no shutdown

!

interface fxs 0/8

  no shutdown

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interface fxs 0/9

  no shutdown

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interface fxs 0/10

  no shutdown

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interface fxs 0/11

  no shutdown

!

interface fxs 0/12

  no shutdown

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interface fxs 0/13

  no shutdown

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interface fxs 0/14

  no shutdown

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interface fxs 0/15

  no shutdown

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interface fxs 0/16

  no shutdown

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interface fxs 0/17

  no shutdown

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interface fxs 0/18

  no shutdown

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interface fxs 0/19

  no shutdown

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interface fxs 0/20

  no shutdown

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interface fxs 0/21

  no shutdown

!

interface fxs 0/22

  no shutdown

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interface fxs 0/23

  no shutdown

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interface fxs 0/24

  no shutdown

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interface fxo 0/0

  no shutdown

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ip route 0.0.0.0 0.0.0.0 x.x.x.x

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no tftp server

no tftp server overwrite

http server

no http secure-server

no snmp agent

no ip ftp server

no ip scp server

no ip sntp server

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sip

sip udp 5060

no sip tcp

!

!

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voice feature-mode network

voice transfer-mode local

voice forward-mode local

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!

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!

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voice dial-plan 1 local 8NXX-XXXX

voice dial-plan 2 extensions XXXX

voice dial-plan 3 extensions 8911

voice dial-plan 4 long-distance 81-NXX-NXX-XXXX

!

!

!

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voice codec-list G711_G729

  default

  codec g711ulaw

  codec g729

!

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voice trunk-list PBX_TRUNK

  trunk T02

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voice trunk T01 type isdn

  description "PSTN Toshiba Configered"

  resource-selection linear descending

  modem-passthrough

  t38

  rtp delay-mode adaptive

  codec-list G711_G729

!

voice trunk T02 type sip

  description "PBX Toshiba Configured"

  sip-server primary 10.20.24.2

  max-number-calls 42

  codec-list G711_G729 both

  grammar from host local

  grammar from host override registered-users sip-server

  update-supported

  transfer-mode network

  no prefer reinvite-without-sdp

!

!

voice grouped-trunk TOSHIBA

  description "PBX SIP Trunks  - Toshiba Configured"

  trunk T02

  accept XXXX cost 0

  accept NXX-XXXX cost 0

  accept NXX-NXX-XXXX cost 0

  accept 0-NXX-NXX-XXXX cost 0

  accept 1-NXX-NXX-XXXX cost 0

  accept 411 cost 0

  accept 611 cost 0

  accept 911 cost 0

  accept 011$ cost 0

  accept *$ cost 0

  accept #$ cost 0

  accept 9NXX-XXXX cost 0

  accept 9NXX-NXX-XXXX cost 0

  reject 16022732500

  reject 6022732500

!

!

voice user 2006

  connect fxs 0/1

  no cos

  first-name "PT Fax"

  password "1234"

  sip-identity 2006 T02 register auth-name "2006" password "c9P4o7D8"

  modem-passthrough

  codec-list G711_G729

!

!

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voice user 2009

  connect fxs 0/2

  no cos

  first-name "Diabetic Ed Fax"

  password "1234"

  sip-identity 2009 T02 register auth-name "2009" password "3l9Q8e4C"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2010

  connect fxs 0/3

  no cos

  first-name "ER Fax"

  password "1234"

  sip-identity 2010 T02 register auth-name "2010" password "4w7G8p1C"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2013

  connect fxs 0/18

  no cos

  first-name "IT Fax"

  password "1234"

  sip-identity 2013 T02 register auth-name "2013" password "3K2a6D0o"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2015

  connect fxs 0/4

  no cos

  first-name "HR Fax"

  password "1234"

  sip-identity 2015 T02 register auth-name "2015" password "7y9M0i3P"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2016

  connect fxs 0/5

  no cos

  first-name "Med/Surg Fax"

  password "1234"

  sip-identity 2016 T02 register auth-name "2016" password "n0W8c6I3"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2020

  connect fxs 0/6

  no cos

  first-name "Purchasing Fax"

  password "1234"

  sip-identity 2020 T02 register auth-name "2020" password "3l2M5j7X"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2050

  connect fxs 0/8

  no cos

  first-name "Pharmacy Fax"

  password "1234"

  sip-identity 2050 T02 register auth-name "2050" password "1f3X6a0B"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2070

  connect fxs 0/9

  no cos

  first-name "Recovery Fax"

  password "1234"

  sip-identity 2070 T02 register auth-name "2070" password "u5B8s6Q4"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2077

  connect fxs 0/10

  no cos

  first-name "Surgery Fax"

  password "1234"

  sip-identity 2077 T02 register auth-name "2077" password "1o2E8u7P"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2094

  connect fxs 0/11

  no cos

  first-name "Lab Fax"

  password "1234"

  sip-identity 2094 T02 register auth-name "2094" password "z8W0g6N3"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2097

  connect fxs 0/12

  no cos

  first-name "OB Fax"

  password "1234"

  sip-identity 2097 T02 register auth-name "2097" password "7t3F1g8P"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2213

  connect fxs 0/13

  no cos

  first-name "Admin Fax"

  password "1234"

  sip-identity 2213 T02 register auth-name "2213" password "0d6H7l3Y"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2231

  connect fxs 0/14

  no cos

  first-name "Scheduling Fax"

  password "1234"

  sip-identity 2231 T02 register auth-name "2231" password "q9C2v7T3"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2268

  connect fxs 0/15

  no cos

  first-name "Radiology Fax"

  password "1234"

  sip-identity 2268 T02 register auth-name "2268" password "y5J9b6S0"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2930

  connect fxs 0/20

  no cos

  first-name "Radilolgy Reading Room Fax"

  password "1234"

  sip-identity 2930 T02 register auth-name "2930" password "G2q6Z9s0"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2938

  connect fxs 0/16

  no cos

  first-name "PFS Fax"

  password "1234"

  sip-identity 2938 T02 register auth-name "2938" password "P0d5V3f6"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 2946

  connect fxs 0/17

  no cos

  first-name "WHC FAX"

  password "1234"

  sip-identity 2946 T02 register auth-name "2946" password "o2J7d5O9"

  modem-passthrough

  codec-list G711_G729

!

!

!

voice user 6296

  connect fxs 0/7

  no cos

  first-name "Infusion Fax"

  password "1234"

  sip-identity 6296 T02 register auth-name "6296" password "1A7t3J0n"

  modem-passthrough

  codec-list G711_G729

!

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sip authenticate

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no sip prefer double-reinvite

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ip rtp session timeout 90

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sip secure remote-user

  no blacklist

!

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ip rtp quality-monitoring

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line con 0

  login

!

line telnet 0 4

  login

  no shutdown

line ssh 0 4

  login local-userlist

  no shutdown

!

sntp server x.x.x.x version 3

!

!

!

!

end

[Anonymous]

Hello Jake,

The registration for voice users with the sip-identities will show up with this command:

show sip trunk-registration

These identities are registered to the sip-server, and the command above will show what is registered, the expires time, and other useful information.  I have a suggestion for you, but first I would like to know the firmware version running on the ADTRAN.  Since the IP Edge and ADTRAN are likely on the same LAN segment, there should never be an issue with registration.  Once the firmware version is validated and/or is up to date, I'd like to see a debug and some show outputs to verify what is going on.

Thanks,

Geoff