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technut
New Contributor II

Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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Does anyone know how I can troubleshoot an issue with this adtran 924 total access?  We have our internet and main phone line coming in through the adtran router.  At least once a week I have to reboot it because we cannot receive inbound calls or make outbound calls we just receive a busy signal.  I not very familiar with the AOS firmware but I can get around.  If anyone can point me to where the logs or some commands that can be run to start the troubleshooting process that would be perfect.

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Anonymous
Not applicable

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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Hello technut,

Thanks for posting to our forum!  Getting a debug from the ADTRAN unit would almost certainly allow us to find out where the problem is.  First of all, you will need to get CLI (command line) access.  If you are not familiar with accessing the unit from the command line, this guide will help: Accessing the Command Line Interface in AOS

Once you have access to the unit, you need to be in privileged (or enable mode).  This is covered on page 3 of the above document.  In enable mode, we can run debug commands to look at SIP, PRI, T1 RBS, Analog FXS, and internal call routing inside the ADTRAN unit.  In order to determine which debugs to use, I would like to check out your Voice configuration on the ADTRAN.  From enable mode, can you send me the output of this show command:

show run voice

Feel free to remove any IP addresses, phone numbers, or sensitive information since this is a forum.  Once we look at the voice config we can suggest the appropriate debugs to run.

Thanks,

Geoff

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Anonymous
Not applicable

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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Hello technut,

Thanks for posting to our forum!  Getting a debug from the ADTRAN unit would almost certainly allow us to find out where the problem is.  First of all, you will need to get CLI (command line) access.  If you are not familiar with accessing the unit from the command line, this guide will help: Accessing the Command Line Interface in AOS

Once you have access to the unit, you need to be in privileged (or enable mode).  This is covered on page 3 of the above document.  In enable mode, we can run debug commands to look at SIP, PRI, T1 RBS, Analog FXS, and internal call routing inside the ADTRAN unit.  In order to determine which debugs to use, I would like to check out your Voice configuration on the ADTRAN.  From enable mode, can you send me the output of this show command:

show run voice

Feel free to remove any IP addresses, phone numbers, or sensitive information since this is a forum.  Once we look at the voice config we can suggest the appropriate debugs to run.

Thanks,

Geoff

View solution in original post

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technut
New Contributor II

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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Thanks for the response Geoff.  It will take me a couple of days to get this info since I do not have a cable on hand to connect to the adtran unit.  I should have it for you sometime next week.

unified
Valued Contributor
Valued Contributor

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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In most instances you don't need a cable.

You should be able to access the unit either by SSH or Telnet.

If don't have the password to unit then a cable is required.

Anonymous
Not applicable

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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Hello,

I went ahead and flagged this post as “Assumed Answered.” If any of the responses on this thread assisted you, please mark them as either Correct or Helpful answers with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, I would be more than happy to continue working with you on this - just let me know in a reply.

Regards,

Geoff

technut
New Contributor II

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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Hi Geoff,  I finally received the cable after all this time.  I have run the show run voice command and these are the results:

Building configuration...

!

!

voice feature-mode network

voice forward-mode network

!

!

!

!

!

voice dial-plan 2 local NXX-XXX-XXXX

voice dial-plan 3 long-distance 1-NXX-XXX-XXXX

voice dial-plan 4 international 011-$

!

!

voice spre 1 *XX

!

!

!

voice class-of-service Advantage

  billing-codes

  block-caller-id

  call-privilege all

  camp-on

  disable-callwaiting

  dnd

  external-fwd

  forward

  hold

  hotel

  logout-group

  message-waiting

  park

  program-user-speed

  redial

  remote-fwd

  retrieve-park

  return-last-call

  station-lock

  system-speed

  transfer

  user-speed

!

voice codec-list 729-711

  codec g729

  codec g711ulaw

!

voice codec-list 711

  codec g711ulaw

!

!

voice trunk T25 type sip

  description "SIP Trunk"

  no reject-external

  sip-server primary xxxxxxx.xxxxxxx.com

  registrar primary xxxxxxx.xxxxxxx.com

  outbound-proxy primary xxxxxxx.xxxxxxx.xxxxxxx.com

  domain "xxxxxxx.xxxxxxx.com"

  codec-group 729-711

!

!

voice grouped-trunk "SIP TRUNK GROUP"

  no description

  trunk T25

  accept $ cost 0

!

!

voice user 1034

  connect fxs 0/1

  cos "Advantage"

  password encrypted "jdjdjdjjjjejjeueudjdjjdjdjdjd"

  message-waiting dialtone-only

  sip-identity 1034 T25 register auth-name "xxxxxxx" password encrypted "jdjdjdjdjdjdjdjdjdjdjdjdjdjdj"

  modem-passthrough

  codec-group 729-711

!

!

voice user 1035

  connect fxs 0/2

  cos "Advantage"

  password encrypted "jdjdjdjjdjdjkdjeueueujdjdjdjdjd"

  message-waiting dialtone-only

  sip-identity 1035 T25 register auth-name " xxxxxxx " password encrypted "jdjdjdjdjdjdjdjdjdjdjjddjdjjd"

  modem-passthrough

  codec-group 729-711

!

!

voice user 1036

  connect fxs 0/3

  cos "Advantage"

  password encrypted "jdjdjdjjdjdjkdjeueueujdjdjdjdjd"

  message-waiting dialtone-only

  sip-identity 1036 T25 register auth-name " xxxxxxx " password encrypted "ueuhhhgfgfggdgdgtywtwtw"

  modem-passthrough

  codec-group 729-711

!

!

voice user 1037

  connect fxs 0/4

  cos "Advantage"

  password encrypted "994898484838u4u4uuu47847837uruyruyr"

  message-waiting dialtone-only

  sip-identity 1037 T25 register auth-name " xxxxxxx " password encrypted "111111111111111111111"

  modem-passthrough

  codec-group 729-711

!

!

voice user 1038

  connect fxs 0/5

  cos "Advantage"

  password encrypted "222222222222222222222222222"

  message-waiting dialtone-only

  sip-identity 1038 T25 register auth-name " xxxxxxx " password encrypted "22222222222222333333333"

  modem-passthrough

  codec-group 729-711

!

!

voice user 1039

  connect fxs 0/6

  cos "Advantage"

  password encrypted "111111111111111111111"

  message-waiting dialtone-only

  sip-identity 1039 T25 register auth-name " xxxxxxx " password encrypted "111111111111111111111"

  modem-passthrough

  codec-group 729-711

!

!

voice user 1040

  connect fxs 0/7

  cos "Advantage"

  password encrypted "111111111111111111111"

  message-waiting dialtone-only

  sip-identity 1040 T25 register auth-name " xxxxxxx " password encrypted "111111111111111111111"

  modem-passthrough

  codec-group 729-711

!

!

voice user 1041

  connect fxs 0/8

  cos "Advantage"

  password encrypted "111111111111111111111"

  message-waiting dialtone-only

  sip-identity 1041 T25 register auth-name " xxxxxxx " password encrypted "111111111111111111111"

  modem-passthrough

  codec-group 729-711

!

!

!

!

!

end

Thanks again

unified
Valued Contributor
Valued Contributor

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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Please port the output of "show version"

unified
Valued Contributor
Valued Contributor

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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To see the logs you can run "show event-history"

technut
New Contributor II

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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show version
ADTRAN, Inc. OS version 16.05.00.SA.E
  Checksum: 91FB0383, built on Thu Jun 19 08:47:44 2008
  Upgrade key: 11111111111111111111111111111111
Boot ROM version 14.04.00
  Checksum: 8519, built on: Wed Apr 11 15:24:19 2007
Copyright (c) 1999-2007, ADTRAN, Inc.
Platform: Total Access 924, part number 4210924L2, CLEI code is SIM5L00BRA
Serial number CFG0450435
Flash: 16777216 bytes  DRAM: 67108863 bytes

zzzzzzzzz uptime is 0 days, 0 hours, 52 minutes, 5 seconds

slot 0, DSP 1
  DSP software version: G1.16.05.03
  DSP hardware version: Freescale MSC7116
  Total channels: 24

System returned to ROM by External Hard Reset
Current system image file is "NONVOL:/9210916-2A1605SA.biz"
Boot system image file is "NONVOL:/9210916-2A1605SA.biz"
Primary system configuration file is "startup-config"

unified
Valued Contributor
Valued Contributor

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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Try upgrading the firmware (your version is over four years old):

https://www.adtran.com/web/page/portal/Adtran/product/4210924L2

I found that it fixes many problems.

Here is a link on directions to install the upgrade:

https://supportforums.adtran.com/servlet/JiveServlet/previewBody/1672-102-2-1720/Upgrading%20Firmwar...

If this doesn't do the trick next time the system goes down login and run the following commands and post the output:

debug sip stack messages

debug voice verbose

Also post the output of the event logs.

technut
New Contributor II

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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I am sure there is a way. But I would like to know the commands to run to backup the firmware that is running on the unit now externally?

unified
Valued Contributor
Valued Contributor

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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The TotalAccess will allow you to keep a primary and secondary firmware at the same time.

Upload the the new firmware, set the current firmware as secondary and the new as primary.

If you run into any problems you can easily revert back.

The web GUI has this under Utilities -> Firmware or you can follow the steps listed in the document I posted above.

technut
New Contributor II

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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Hi Unified, is there a way to find out what the web password is without having to contact the provider since they created it and the password is encrypted in the startup-config files.

unified
Valued Contributor
Valued Contributor

Re: Have to reboot adtran 924 because of no inbound or outbound calls can be made.

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Just add a new user:

username "newuser" password "password"