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Need a 908e router programmer - please point me to the right direction.

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Hey guys. Long story short - we are in contract with Paetec (DO NOT DO THAT!!!! They got bought out by Windstream and it's not even close to a personal touch company they used to be - now it's just politics, stupidities and ignorance - very painful, I've been with Paetec for years and it was a total bliss - not any more ) but again, we are in contract with them and have to configure our own routers - Total Access 908e to replace theirs. Windstream sent us their configuration sheet with every other line saying <DETAILS REMOVED> so even when I re-work the sheet to upload to my 908e, it's not working right. Gives error messages when I try to assign Frame Relay handoff to an IP interface, etc. Router software is the same versions on both ours and Windstreams. This router is to handle 4 T1s, 2 ethernet ports - one to go out to the internet on a public IP address and one to connect to remote sites via MPLS. So can anybody recommend me a techie who can program our routers? Looking at the config sheets from Windstream, it's a piece of cake job for someone who knows Adtran programming, but I'm not exactly a router guy. We will provide remote access via logmein to a machine that is connected to our router through serial interface. We will, of course, pay a reasonable fee. I just can't seem to find a consultant who knows much about Adtran routers.

Many thanks to all.

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Re: Need a 908e router programmer - please point me to the right direction.

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Edwardny,

ADTRAN would be happy to answer questions about any specific settings in your configuration.  You can ask those questions through this Support Community or you can call our Technical Support queue at 888-423-8726. 

Also, our ADTRAN Custom Extended Services (ACES) group offers paid installation services.  These services range from dedicated phone support during an installation to onsite configuration and installation.  They also offer expedited hardware replacement agreements.  If any of these services interest you, you can reach that group by calling 888-874-2237.

Thanks for posting!

David

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New Contributor

Re: Need a 908e router programmer - please point me to the right direction.

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Please contact. I think I can get you some assistance. No fee.

Mike

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Valued Contributor
Valued Contributor

Re: Need a 908e router programmer - please point me to the right direction.

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Edwardny,

ADTRAN would be happy to answer questions about any specific settings in your configuration.  You can ask those questions through this Support Community or you can call our Technical Support queue at 888-423-8726. 

Also, our ADTRAN Custom Extended Services (ACES) group offers paid installation services.  These services range from dedicated phone support during an installation to onsite configuration and installation.  They also offer expedited hardware replacement agreements.  If any of these services interest you, you can reach that group by calling 888-874-2237.

Thanks for posting!

David

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New Contributor

Re: Need a 908e router programmer - please point me to the right direction.

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Hey everyone, well, after all said and done, I have read up enough on it to figure things out. I appreciate everyone's input and I guess next time I will call Adtran directly to see if they could assist with the install. Seems like 2 of my 4 routers are working and I'm working on the other two.

Thanks much everybody. I'll mark this as case closed.

Ed.

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New Contributor

Re: Need a 908e router programmer - please point me to the right direction.

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Thanks a lot Mike. By the time I read this, things got a tad better on my side and I figured out most of it.

G-d bless.


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New Contributor II

Re: Need a 908e router programmer - please point me to the right direction.

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Good Job Ed, We use the same carriers and have had similar issues. Adtran's support is awesome but some times it takes a while to get a response. We also use the 908e to terminate dynamic T1's that deliver SIP and Internet in one connection.

Tommy