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Resetting a 924e 3rd gen
Hi, I have a Total Access 924e 3rd gen which was configured by a third party. It has been pulled from service and I am trying to do a factory reset.
I'm connected via serial cable to CRAFT and I'm using Putty. I can see the boot process, including the point where I have 5 seconds to his Escape. However, it doesn't seem like any keystrokes are being recognized. I've tried Escape, Ctrl+[ and a couple other things I've seen in various posts, but nothing interrupts the boot process.
Un Putty, I've tried the keyboard as default ESX[n~ as well as VT100+, but no difference. I've also tried Hyperterminal, same result.
Any ideas how I can reset this device?
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Re: Resetting a 924e 3rd gen
You've got your com settings in Putty set for 9600, 8 data bits, 1 stop bit, and flow control and parity off under connection-->serial?
Press ESC during the 5 second count. Then type "bypass passwords" and then "boot".
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Re: Resetting a 924e 3rd gen
Thanks for replying. Yes, that's how I have it. I can see the whole boot process scroll by, and when it gets to the 5 second countdown timer to press Esc, I'm tapping away but it's like it doesn't register any input. Very strange.
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Re: Resetting a 924e 3rd gen
Is it possible it could have been configured by the 3rd party to prevent it from being reset?
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Re: Resetting a 924e 3rd gen
Try again but with the network disconnected.
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Re: Resetting a 924e 3rd gen
No dice. Well thanks for trying to help me. I found someone who wants it as-is, so they can figure it out.