Customer had their IT people swap out their phones and equipment on their half PRI and pots lines. Before the change out, they were able to use *72 just fine to forward their pots line to an answering service. After the equipment change out, they called us with some issues calling out. After making a few workaround changes on the Adtran, it worked just fine. They were unable to call 911 and had to make an entry for that too. Now, when they try to dial *72 to invoke call forwarding, they get an error message that the number cannot be completed as dialed. Tech tried directly off of the punch down block and are still getting an error message that the call cannot be completed as dialed. Is there something I am missing that will allow the star codes to pass through to the switch? Attached is the current configuration.
I wanted to provide the solution that resolved our issue. Come to find out, we just need to add a line
isdn switch-type 5ess
to be compatible with the unit the phone equipment vendor had installed. Once we did that star codes are working as they should. Thank you to all that assisted in their comments.
Thanks shambler for your reply. I added that and we still get the same message that you call cannot be completed as dialed.
can you attach updated config with additional accept statement
Also gather following debugs
debug int fxs
debug voice verbose
debug sip stack messages
When I try to add the SPRE code is says "%SPRE code already mapped to Call last dialed number".
the *73 originating from FXS 0/5 egresses ok out the T01 trunk to voip.lighttube.net
If that generates an error that is coming from the carrier level.
no *72 events detected in debug
If there was a *72 event from the customer did that originate from the PRI connection? if so I also noticed no *X$ ISDN trunk T02
We did not have the customer do *72 wince she does not want to activate the CFA. We test with *73 which will bring up the announcement that the CFA has been deactivated.