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New Contributor II

Star Codes not working on Adtran TA908

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Customer had their IT people swap out their phones and equipment on their half PRI and pots lines. Before the change out, they were able to use *72 just fine to forward their pots line to an answering service. After the equipment change out, they called us with some issues calling out. After making a few workaround changes on the Adtran, it worked just fine. They were unable to call 911 and had to make an entry for that too. Now, when they try to dial *72 to invoke call forwarding, they get an error message that the number cannot be completed as dialed. Tech tried directly off of the punch down block and are still getting an error message that the call cannot be completed as dialed. Is there something I am missing that will allow the star codes to pass through to the switch? Attached is the current configuration.

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New Contributor II

Re: Star Codes not working on Adtran TA908

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I wanted to provide the solution that resolved our issue. Come to find out, we just need to add a line

isdn switch-type 5ess

to be compatible with the unit the phone equipment vendor had installed. Once we did that star codes are working as they should. Thank you to all that assisted in their comments.

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New Contributor

Re: Star Codes not working on Adtran TA908

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On voice grouped-trunk T01 I would suggest adding the following

accept *X$

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New Contributor II

Re: Star Codes not working on Adtran TA908

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Thanks shambler for your reply. I added that and we still get the same message that you call cannot be completed as dialed.

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New Contributor III

Re: Star Codes not working on Adtran TA908

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Have you tried adding SPRE codes?

https://supportforums.adtran.com/docs/DOC-2875

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New Contributor

Re: Star Codes not working on Adtran TA908

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can you attach updated config with additional accept statement

Also gather following debugs

debug int fxs

debug voice verbose

debug sip stack messages

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New Contributor II

Re: Star Codes not working on Adtran TA908

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When I try to add the SPRE code is says "%SPRE code already mapped to Call last dialed number".

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New Contributor II

Re: Star Codes not working on Adtran TA908

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You will find the current config attached as well as the debug logs. On the debug logs another call came in right as we were testing so you may have to sort through that other data. Logs begin where she was trying *73 to deactivate Call Forward Always.

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New Contributor

Re: Star Codes not working on Adtran TA908

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the *73 originating from FXS 0/5 egresses ok out the T01 trunk to voip.lighttube.net

If that generates an error that is coming from the carrier level.

no *72 events detected in debug

If there was a *72 event from the customer did that originate from the PRI connection? if so I also noticed no *X$ ISDN trunk T02

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New Contributor II

Re: Star Codes not working on Adtran TA908

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We did not have the customer do *72 wince she does not want to activate the CFA. We test with *73 which will bring up the announcement that the CFA has been deactivated.

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New Contributor II

Re: Star Codes not working on Adtran TA908

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I added the accept *X$ to the T02 and then had them test. Still not working, I've included the debug. I'm starting to think this is a carrier issue.