we have a TA924E 3rd gen installed in a site we took over. we ran into some DTMF issues with the SIP, so we went and upgraded the firmware on the unit, after the upgrade the SIP to PRI calls started failing. doing a debug showed that the calls were failing due to License violations. going back to the original firmware the unit processes calls normally. and show license features fails on the original firmware..
here is the original version that processes calls
adtran-924e-pri#sh sys
ADTRAN, Inc. OS version R10.9.6.E
Checksum: dc1b8df510e20511fdb2e5fe5752d798fa733df40f4583b936d1cfed4e38f1d4, built on Tue Jan 27 13:09:04 CST 2015
Hardware version M.1.5.0.0-0
Boot ROM version R10.9.3.B2
Checksum: UNKNOWN, built on: Mon Jul 6 16:47:40 CDT 2015
Copyright (c) 1999-2015, ADTRAN, Inc.
Platform: Total Access 900e (3rd Gen), part number 4243924F1
and the new version which fails..
adtran-924e-pri#sh sys
ADTRAN, Inc. OS version R13.9.0.HB.E
Checksum: 898938d2ad34cefa6246d17be040b1fbc6c3adb086c0253f08ad3d102afd3e47, built on Thu Nov 19 07:34:57 CST 2020
Hardware version R.1.5.0.0-0
Boot ROM version R10.9.3.B2
Built on: Mon Jul 6 16:47:40 CDT 2015
Copyright (c) 1999-2015, ADTRAN, Inc.
Platform: Total Access 900e (3rd Gen), part number 4243924F1
the failure when we make a call which comes in SIP and gets routed to a PRI is..(we sanitized the numbers)
the switchboard takes the call and shows a route but then this happens.
2020.12.11 06:00:32 LICENSING.CAPACITY Licensed capacity over limit:
2020.12.11 06:00:32 SB.CALL 1 RTP resource unavailable or SDP negotiation failed. Call from (1xxxxxxxxxx) to (1xxxxxxxxxx).
the license shows like it has no SIP call capability in the new version of firmware??
Name Installed Active Quantity
--------------------------------------------- --------- ---------------
Enable Media Anchor no n/a
Enable Voice Trunks yes n/a
Enable Voice Users yes n/a
SIP Call Capacity no n/a
