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TA924E 3rd gen license error after firmware upgrade

we have a TA924E 3rd gen installed in a site we took over. we ran into some DTMF issues with the SIP, so we went and upgraded the firmware on the unit, after the upgrade the SIP to PRI calls started failing. doing a debug showed that the calls were failing due to License violations. going back to the original firmware the unit processes calls normally. and show license features fails on the original firmware.. 

here is the original version that processes calls

 

adtran-924e-pri#sh sys
ADTRAN, Inc. OS version R10.9.6.E
Checksum: dc1b8df510e20511fdb2e5fe5752d798fa733df40f4583b936d1cfed4e38f1d4, built on Tue Jan 27 13:09:04 CST 2015
Hardware version M.1.5.0.0-0
Boot ROM version R10.9.3.B2
Checksum: UNKNOWN, built on: Mon Jul 6 16:47:40 CDT 2015
Copyright (c) 1999-2015, ADTRAN, Inc.
Platform: Total Access 900e (3rd Gen), part number 4243924F1

 

and the new version which fails..

 

adtran-924e-pri#sh sys
ADTRAN, Inc. OS version R13.9.0.HB.E
Checksum: 898938d2ad34cefa6246d17be040b1fbc6c3adb086c0253f08ad3d102afd3e47, built on Thu Nov 19 07:34:57 CST 2020
Hardware version R.1.5.0.0-0
Boot ROM version R10.9.3.B2
Built on: Mon Jul 6 16:47:40 CDT 2015
Copyright (c) 1999-2015, ADTRAN, Inc.
Platform: Total Access 900e (3rd Gen), part number 4243924F1

 

the failure when we make a call  which comes in SIP and gets routed to a PRI is..(we sanitized the numbers)

the switchboard takes the call and shows a route  but then this happens.

2020.12.11 06:00:32 LICENSING.CAPACITY Licensed capacity over limit:
2020.12.11 06:00:32 SB.CALL 1 RTP resource unavailable or SDP negotiation failed. Call from (1xxxxxxxxxx) to (1xxxxxxxxxx).

the license shows like it has no SIP call capability in the new version of firmware??

 

 

Name Installed Active Quantity
--------------------------------------------- --------- ---------------
Enable Media Anchor no n/a
Enable Voice Trunks yes n/a
Enable Voice Users yes n/a
SIP Call Capacity no n/a

 

 

 

 

 

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New Contributor

Re: TA924E 3rd gen license error after firmware upgrade

I found it..  looks like they started requiring SBC feature pack after firmwar R11.8.0 and above..  since this adtran covers 2 SIP trunks, the calls from trunk to trunk die.. 

 

we ordered 1962SBCF50, hopefully this is the correct thing to do and add to our unit so it will run on the later firmware, if its not then let us know the proper way to obtain the coirrect licensing required.