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MikeMyhre
New Contributor II

Voice menu missing on some units

I have 6 Total Access 916e units. They all have the same boot rom, firmware and DSP Software versions. They all have the same configuration other than the IP address and host name used.

Three of them show a full menu in the GUI interface.
Three of them have the entire Voice menu missing.

Configuring using the CLI works fine. What could be wrong?

Show Version report below:
(working version)

ADTRAN, Inc. OS version R11.4.6.E
Mainline Version: ENM.14.106
P4 Changelist: 230097
Checksum: AD8B1B3A
Built on: Thu Nov 19 18:55:38 2015
Upgrade key: ccc4a77774e98151c189b45f818e26c3
Boot ROM version 14.05.00.SA
Checksum: F343
Built on: Thu Jun 21 13:58:08 2007
Compatibility Version: 0
Copyright (c) 1999-2015, ADTRAN, Inc.
Platform: Total Access 916e (2nd Gen), part number 4242916L5
Serial number CFG1020643
Flash: 33554432 bytes DRAM: 134217727 bytes

TA924-MO-rcvrA uptime is 0 days, 0 hours, 49 minutes, 59 seconds

slot 0, DSP 1
DSP software version: G2.R10.8.M.4b
DSP hardware version: Freescale MSC7119
Total channels: 30

System returned to ROM by External Hard Reset
Current system image file is "T900E2A-R11-4-6-E.biz"
Primary boot system image file is "T900E2A-R11-4-6-E.biz"
Backup boot system image file is "T900E2A-R10-3-2-E.biz"
Primary system configuration file is "startup-config"

(version with missing menu 'voice')

ADTRAN, Inc. OS version R11.4.6.E
Mainline Version: ENM.14.106
P4 Changelist: 230097
Checksum: AD8B1B3A
Built on: Thu Nov 19 18:55:38 2015
Upgrade key: 002691d54c90976e4f183464ee89e593
Boot ROM version 14.05.00.SA
Checksum: F343
Built on: Thu Jun 21 13:58:08 2007
Compatibility Version: 0
Copyright (c) 1999-2015, ADTRAN, Inc.
Platform: Total Access 916e (2nd Gen), part number 4242916L5
Serial number CFG1061043
Flash: 33554432 bytes DRAM: 134217727 bytes

TA924-SSS-rcvrB uptime is 0 days, 1 hours, 35 minutes, 29 seconds

slot 0, DSP 1
DSP software version: G2.R10.8.M.4b
DSP hardware version: Freescale MSC7119
Total channels: 30

System returned to ROM by External Hard Reset
Current system image file is "T900E2A-R11-4-6-E.biz"
Primary boot system image file is "T900E2A-R11-4-6-E.biz"
Backup boot system image file is "T900E2A-R10-3-2-E.biz"
Primary system configuration file is "startup-config"

 

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MikeMyhre
New Contributor II

Re: Voice menu missing on some units

This issue gets stranger.
If I access the GUI using Chrome browser the voice menu appear normally.
If I access the GUI using Firefox browser the voice menu is missing (others are fine).

If I access the GUI using Firefox and change the IP from .85 to .181, the voice menu appears normal. Switch it back and it disappears.

If I downgrade the firmware to A1.04 and use firefox and .85 IP address the voice menu appears again.

Not sure what is going on, but I now know a workaround.

No errors in the browser console.