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ADTRAN Support Community Terms and Conditions

ADTRAN Support Community Terms and Conditions

Feedback ADTRAN, Inc. is providing this online community as a service to you, our customers and partners, for the exchange of ideas, information, and tips about ADTRAN technologies.  As with any community, live or virtual, members must follow certain rules and norms to ensure a beneficial and positive experience. We provide these guidelines here so that you know what is required and expected of you, and other members, when using the forum.

By visiting and using this site, you certify that you are a customer or potential customer of ADTRAN and agree to follow these usage guidelines and the Terms of Use agreement that can be found on the ADTRAN website located at You agree that your login will be used only by you personally and not shared with others.  If you choose to use the ADTRAN Support Community, you agree to all of the conditions listed here and to follow these guidelines:

Keep it clean, keep it professional. Every post should make a positive contribution and should be suitable for all users. We will however at our sole discretion remove any post or reply that includes derogatory, abusive, offensive, obscene, violent or inappropriate content of any kind as so deemed by us. Always interact with other users respectfully, as you would in any professional setting.

Be honest, be yourself. The ADTRAN Support Community is intended to be used for the helpful exchange of information between members. False, inaccurate, or otherwise misleading information is not helpful. Please be sincere in your community or group participation by only contributing valid, useful content.

Respect the privacy of others. It's up to you, and only you, to decide whether to share personal information about yourself or your business. Please do not post or send a reply that includes another user's postal or email addresses, usernames, passwords, phone numbers, or any other contact information.

Practice Good Decision-Making. Most people are happy to help with suggestions or solutions in the ADTRAN Support Community, but remember, their advice is theirs only. You are responsible for deciding whether to follow it. It is possible that the information you find here could be incorrect, incomplete, unclear or misleading. Keep in mind that other community members have varying levels of experience and that each environment is unique. These factors affect their decisions and advice.

You are responsible for your content. Certain areas of this community contain interactive services, where users are permitted to post content for publication. If you elect to use such interactive services, you are solely responsible for all materials, whether publicly posted or privately transmitted, that you upload, post, e-mail, transmit, or otherwise make available in the community ("User Content").

Posting content in some areas is restricted. To avoid posting of sensitive information about infrastructure products, some content is restricted.  As a customer of ADTRAN who buys these products, you may request access via Feedback. ADTRAN reserves the right to remove any content deemed sensitive.

ADTRAN takes no responsibility and assumes no liability for downtime, lost time, or bad configuration information resulting from postings and interactions with any User Content submitted by you, other community members, ADTRAN employees, or any third party in this community.

By posting any User Content in this community you expressly represent and warrant to ADTRAN and the ADTRAN Support Community that any such User Content is not confidential or proprietary to you, your clients or any other party, and your posting of such User Content does not breach any confidentiality or other obligations to which you are subject. 

When posting configuration information (within a post, as an attached file, or any other available method) it should not include public IP addresses, username/passwords, and other sensitive information. If it does and something unfortunate happens ADTRAN is not responsible. If you see anyone posting this kind of information let them know so they can correct it.

Help look after your community or group. Communities and groups are established for the benefit and enjoyment of members like you. If you notice content that does not align with the ADTRAN Support Community guidelines or Terms and Conditions, please report it to our site moderators by selecting Report Abuse.  No commercial activity, spamming, or soliciting is allowed.

Follow your respective corporate conduct policies, standards and procedures. Don't abuse other's copyrights by using their material without appropriate permission and attribution. Don't release company confidential information, or any information that would be considered personal, private or security related. Don't store, post, acquire or in any way use illegal or inappropriate files or information.

ADTRAN records various statistics for this site including community username. This is to investigate reported issues and to help us improve the web experience of the ADTRAN Support Community.

Many ADTRAN products are dual-use items and are subject to export restrictions under U.S. law. The Bureau of Industry and Security (BIS), which is a branch of the U.S. Department of Commerce, regulates exports through the Export Administration Regulations (EAR). The EAR regulations detail the export compliance requirements for a variety of items (e.g. commodities, software, and technologies). Depending on the commodity classification of a product, the destination country, and the parties involved, an export license might be required from the Office of Foreign Assets Control (OFAC). There may be other international, federal, state and local laws, ordinances, regulations, and orders that are applicable to the export of an item. Diversion contrary to U.S. law is prohibited.

If we believe you have violated these guidelines or the Terms of Use Agreement, we may take whatever action we consider appropriate, including but not limited to editing or removing the material in question. In the case of repeated or severe violations, we will revoke your accessibility to the forum and/or terminate your membership. Our decisions are final.

These Terms and Conditions are subject to change.

Version history
Last update:
‎04-29-2020 01:31 PM
Updated by: