Polycom IP 335 & 670 dial plans

[Anonymous]

I have been struggling to understand the dial plans for these phones.

For one, I am not positive on what file to put the string on my tftp server. For two, we have 2 digit inner office dialing and have to 9 for an outside line so I know I cannot use the defaults. We also have 7 digit local dialing (plus the 9 to start with of course). Our LD is 9,1--area code- XXX-XXXX.

Since I do not have a regular IP PBX, these were not created for me and I really do not get much support from our soft switch manufacturer since it is a different vendor.

Any help would be greatly appreciated! Right now everything works great but the users have to dial the "send" key to dial anything. I do know how to configure my files with xml editor, I just am very unsure what to enter for this.

[jayh · Accepted solution]

Try this for starters:

9,[2-9]11|9,0.T|9,011xxx.T|9,1[2-9]xxxxxxxxx|9,[2-9]xxxxxx|*xx|[1-8]x

• 9,[2-9]11 - 9 plus service codes 211 through 911
• 9,0.T - 9 plus operator calls
• 9,011xxx.T - 9 plus international calls
• 9,1[2-9]xxxxxxxxx - 9 plus 1-NPA-NXX-XXXX ten-digits
• 9,[2-9]xxxxxx - 9 plus 7-digit local
• *xx - SPRE ("star codes")
• [1-8]x - 2-digit extensions (consider going to 3-digit dialing for expansion flexibility, and fewer misdials.)

Details here:  http://support.polycom.com/global/documents/support/technical/products/voice/Understanding_Digit_Map...

[Anonymous]

That looks good. I will try it. I am not sure why I have such a tough time with these. Which one of these files should I paste this into if I want a global change?

applications.cfg, features.cfg, polycomConfig.xsd, reg-advanced.cfg, reg-basic.cfg, region.cfg, sip-basic.cfg, sip-interop.cfg, and site.cfg

Or do I just need to put it into the individuals user .cfg file?

[jayh]

This depends on how your configuration server is set up and whether it serves multiple sites (or may do so in the future). I would load it into an individual phone first and tweak as needed.  If it works as expected, then put it in the file for the phones at that site.

[Anonymous]

That did the trick. Thanks very much! I went ahead and changed it to 3 digit inner office dialing.

[Anonymous]

Thanks for reporting back.  I went ahead and selected jayh's answer as the Correct Answer on this thread.