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Arthur_Altice
New Contributor

TA 900 series stop sending registrations

I have multiple 900 series models providing SIP, PRI, or Analog phone service to the respective PBX for that location. The connection to the provider switch is SIP, running the appropriate version of  R13.10.2.E for the model. Seemingly at random they will stop sending registration requests to the service provider phone system.  Other then all the affected units are on R13 or newer we have not been able to find a cause so far. Even if we log into the unit remotely and do a "sip trunk force" in the CLI no registration attempt is sent. We have a SNMP alarm system to monitor for issues but the Adtrans are not sending out a trap for the loss of registration. We are getting other Traps sent from the Adtrans so we know they are able to send a SNMP trap to our Alarm Board System. Is there a way to get them to send an SNMP Trap that says the reg'd status is "no".

This is a sample of the current configurations for SNMP (confidential info removed)

 

!
no tftp server
no tftp server overwrite
no http server
http secure-server
snmp agent
no ip ftp server
no ip scp server
no ip sntp server
!
!
!
!
snmp-server contact "<buisness name>"
snmp-server location "<City, State>"
snmp-server chassis-id "<Trunk CLLI>"
snmp-server enable traps resource
snmp-server enable traps snmp
snmp-server source ethernet 0/1
snmp-server community 6980cb6ee02 RO ip access-class TWO
snmp-server community AdTranTraps RO ip access-class TWO
snmp-server host XXX.XXX.XXX.XXX traps version 2c 6980cb6ee02 snmp
snmp-server host XXX.XXX.XXX.XXX traps version 2c AdTranTraps snmp
snmp-server host XXX.XXX.XXX.XXX traps version 2c AdTranTraps snmp

 

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Re: TA 900 series stop sending registrations

W recently tried adding " snmp trap registration failures 1 interval 30" to the Voice Trunk T01 type SIP. Then forced a failure to register while running "debug snmp" and no SNMP trap was sent. We can get a trap sent for the T01 or PRI connection if those go down, we are just not getting the trap sent for the registration.