6040 AP issue with Intel 7265 wireless adapter

[bluesocket_2030]

We're having an issue specifically with laptops using the Intel 7265 wireless adapter only on the 6040 APs.  These laptops do not see any SSIDs in the wifi network list even though it works fine on other Adtran APs.  We're using 4.2.1-R AP firmware and 4.2.1 controller.  We've tried various versions of the Intel drivers.  Any ideas?

[briangonyer]

What if you reboot the 6040 AP you are trying to connect to, does that help?

also it looks like the latest from intel are here https://www.intel.com/content/www/us/en/download/18231/intel-proset-wireless-software-and-drivers-fo...

[bluesocket_2030]

We have several computers at various locations with this issue.  Happens on all the  6040's.  We're still experimenting with the newest driver but so far no luck.  We actually had some with ax200 adapters with similar issues with 6040's also but uninstalling the current wifi driver completely and installing the latest worked with those.

[briangonyer]

What band is giving you issues or is it both?

Here I have 2.4Ghz set to 20Mhz and 5Ghz set to 80Mhz and have not ran across any issues.

[bluesocket_2030]

Neither 2.4 or 5 work but we'll take another look.

Thanks

[briangonyer]

I'll see if I can get my hands on those two cards, 7625 and ax200 series to test with since we don't have 6040's deployed everywhere yet.

[briangonyer]

no issues with AX200, nic driver settings all are defaults

netsh wlan show all | more
Wireless System Information Summary
(Time: 7/12/2023 4:59:18 PM Central Daylight Time)

=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================

Interface name: Wi-Fi

Driver : Intel(R) Wi-Fi 6 AX200 160MHz
Vendor : Intel Corporation
Provider : Intel
Date : 5/9/2023
Version : 22.230.0.8
INF file : oem125.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac 802.11ax
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
WPA3-Personal CCMP
Vendor defined Vendor defined
WPA3-Enterprise 192 BitsGCMP-256
OWE CCMP
IHV service present : Yes
IHV adapter OUI : [00 00 00], type: [00]
IHV extensibility DLL path: C:\WINDOWS\system32\IntelIHVRouter10.dll
IHV UI extensibility ClSID: {00000000-0000-0000-0000-000000000000}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================

There is 1 interface on the system:

Name : Wi-Fi
Description : Intel(R) Wi-Fi 6 AX200 160MHz
GUID : 586d9a3f-55da-4059-90fc-2e0ed9b26ce9
Physical address : 08:d2:3e:7c:cd:97
Interface type : Primary
State : connected
SSID : BlinnStaff
BSSID : 00:19:92:28:6f:cb
Network type : Infrastructure
Radio type : 802.11ax
Authentication : WPA2-Enterprise
Cipher : CCMP
Connection mode : Profile
Band : 5 GHz
Channel : 36
Receive rate (Mbps) : 1201
Transmit rate (Mbps) : 1201
Signal : 96%
Profile : BlinnStaff

[briangonyer]

same with Intel 7265, no issues seen connecting and staying connected.

Of course this card is only ac and not ax.

MAC Address 00:19:92:28:6f:c0
Model BSAP-6040

netsh wlan show all | more
Wireless System Information Summary
(Time: 7/13/2023 1:02:53 PM Central Daylight Time)

=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================

Interface name: Wi-Fi

Driver : Intel(R) Dual Band Wireless-AC 7265
Vendor : Intel Corporation
Provider : Intel
Date : 4/23/2023
Version : 19.51.46.1
INF file : oem167.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Vendor defined Vendor defined
IHV service present : Yes
IHV adapter OUI : [00 00 00], type: [00]
IHV extensibility DLL path: C:\windows\system32\IntelIHVRouter04.dll
IHV UI extensibility ClSID: {00000000-0000-0000-0000-000000000000}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================

There is 1 interface on the system:

Name : Wi-Fi
Description : Intel(R) Dual Band Wireless-AC 7265
GUID : a6ee452f-7ccd-41f6-a79a-ce4b9c780c3e
Physical address : 5c:e0:c5:73:1d:79
State : connected
SSID : BlinnStaff
BSSID : 00:19:92:28:6f:cb
Network type : Infrastructure
Radio type : 802.11ac
Authentication : WPA2-Enterprise
Cipher : CCMP
Connection mode : Auto Connect
Channel : 36
Receive rate (Mbps) : 866.7
Transmit rate (Mbps) : 866.7
Signal : 99%
Profile : BlinnStaff

[briangonyer]

Do you have any features enabled such as 802.11r, Tunnel WLAN Traffic? What radio and wireless mode are your AP templates in?

[bluesocket_2030]

Thanks for the info.  Been too busy with other issues today to work on this but we'll try to cross reference our settings with yours.  

No tunneling, AP mode.  We still have both 2.4 and 5 Ghz radios in 20mhz channel width.  Configured for b/g/n/ax.  We do have L3 Mobility enabled.  802.11r is off.

[briangonyer]

Ah, we ran into this also, some Intel client radios did not like the 5Ghz band doing anything less than 80Mhz channel width, you can run it at 20 or 40 but you have to change some settings on the intel radios to do so, but 2.4Ghz band should not have this problem.