A/P random disconnects

[Anonymous]

I have a combination of  42 bsap-1920 and bsap-1925 access points firmware version 6.9.1-7 controlled by a vwlan box running versions v2_5_1_07.  we have 6 A/Ps in a remote location connected via mpls and a couple times a week I have to reset the A/Ps because they show as being down.  is there a way to change the timeout values of the A/ps or the vwlan box.  looking at the a/ps that are shown as being down they look normal  (lights on etc.)   the units are connected via poe injectors on new runs of CAT5e cable.

any ideas of what we can do to possibly solve the issue?

has there been any more supplemental patches release for the units?

thanks

[Anonymous]

are you able to ping the ip address of the units when they are shown in the down state?

[Anonymous]

no I am not able to ping the unit

[Anonymous]

Chris,

Unfortunately there is not a way to change the amount of time before an AP is considered down. However, you can make changes to ensure the APs are still working in this condition. I would recommend reading the vWLAN Disaster Recovery Guide‌.

As for your issue, I would recommend having the carrier do some internal testing on the MPLS to see if packet loss seems to be an issue.

Thanks,

Evan

[Anonymous]

actually things have changed since the firmware got upgraded on the A/p's   it is happening less frequently now and when they do reboot they automatically restart and do not get hung up and have to be hard powered off