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jagnes
New Contributor
‎12-13-2024 08:47 AM

BSAP 6040 and Dell laptops no internet

We have several users who access our internal network via a BSAP6040 ap that are reporting while connected they will suddenly get a message on their screen that says "Secured, No Internet". If they disconnect, then reconnect, it comes back. Any ideas why this is happening?

The wireless adapter info is below:

Interface name: Wi-Fi

Driver : Intel(R) Wi-Fi 6E AX211 160MHz
Vendor : Intel Corporation
Provider : Intel
Date : 6/3/2024
Version : 23.60.1.2
INF file : oem176.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac 802.11ax

The AP is set as follows:

2.4Ghz is set at 20Mhz channel width

5 Ghz is set at 40Mhz channel width

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