I was recently (a week ago) handed the responsibility of all our phone systems, and I am learning even though I am not a telecom guy, but I am stumped on a certain issue. I have a user with an IP 706 phone connected to a 7100 router. The user was set up so if the user was on the phone, it would ring the user's line 2 and the user would be able to answer the call. Now what happens is that if the user is on the phone and a call comes in, that call goes to another extension. I can't figure out how to fix this issue. Any help would be greatly appreciated. Thank you in advance.
Are you calling that user’s extension directly or a different number like a ring group?
Can you test just by calling that user’s extension directly while he is on the phone and see if you get the same behavior or do you get their voicemail.
Thank you for responding so quickly. i am calling the user's extension directly. Also, I did do a test by calling the user's direct number and then on another phone, calling the same number and i got the same behavior. the call went to a different extension. Thanks.
Did the user see the call come up as a second call appearance before it rolled over or did it ring that other call right away?
Are you able to get into the CLI of the 7100?
If so, then go to enable mode which is the # prompt. Then do a “show run voice user ext” where ext is the user’s extension number. Then reply back with the output.
no the user didn't see the call before it rolled over. It rang right away to the other extension. here is the output. Thanks.
voice user 1281
coverage global go_to_voicemail
sip-authentication password "xxxxxxxxxxxxx"
codec-list g711_first both
no voicemail new-user
voicemail auth-mode password
voicemail cos normal_voicemail
voicemail password "xxxx"
voicemail notify schedule Sunday 12:00 am
What extension is the one ringing?
Can you do a “show run voice operator-group” and post output
it rings to extension 1282 for the second call.
voicemail password "1234"
Weird, the call coverage for the user is set to voicemail via this command “coverage global go_to_voicemail”
Can you run some debug
Debug sip stack messages
Debug voice verbose
Make sure you set your buffer to be very large in your terminal program so you can catch everything. Then place the test call and post debug.
Sorry for not responding yet. I had to tackle some other tasks and when I tried to place a test call(s), the user wasn’t there. I will hopefully get her in a few minutes or I will try in the morning. Thank you for your help, and I agree, I only know a little, but this issue seems weird.
Sorry for the delay, I have been out of office teaching a class.
I went over your debug and looks like your fxo 0/2 is routing the call to 1282 when the second call comes in.
Can you post your config of your unit so I can look at it, then I can recommend changes on what you want desired.
Make sure to XXX out passwords.
Here is the debug that shows the call being routed to 2182:
09:44:53.873 TONESERVICES.EVENTS fxo 0/2 - empty - Caller-ID Detection: Request resource
09:44:53.874 TONESERVICES.EVENTS fxo 0/2 - dsp 0/1.2 - Caller-ID Detection: DSP channel allocated for the resource
09:44:53.874 TONESERVICES.EVENTS fxo 0/2 - dsp 0/1.2 - Caller-ID Detection: constructed
09:44:53.874 TONESERVICES.EVENTS fxo 0/2 - dsp 0/1.2 - Caller-ID Detection: starting
09:44:53.874 TONESERVICES.EVENTS fxo 0/2 - dsp 0/1.2 - Caller-ID Detection: TDM map
09:44:53.874 TRKPORT.00:02 00:02 Ringing
09:44:55.746 TRKPORT.00:02 00:02 Reverse Loop Current Feed
09:44:59.622 TRKPORT.00:02 00:02 Ringing
09:44:59.876 TM.T11 01 GetCID - Tism_getCIDResponse(FAIL)
09:44:59.876 TM.T11 01 GetCID -> Calling
09:44:59.877 TONESERVICES.EVENTS fxo 0/2 - dsp 0/1.2 - Caller-ID Detection: stopping
09:44:59.877 TONESERVICES.EVENTS fxo 0/2 - dsp 0/1.2 - Caller-ID Detection: TDM unmap
09:44:59.877 TA.T11 01 TAAppearance rcvd: inboundCall from TM
09:44:59.877 TA.T11 01 State change >> TAAppearance->TAInboundCall (TAS_Calling)
09:44:59.878 TA.T11 01 DID not enabled - using trunk-number: 1282
09:44:59.878 TA.T11 01 TAAppearance sent: call to SB
09:44:59.878 RTP.CHANNEL fxo 0/2 - dsp 0/1.2 - Caller-ID Detection: releasing RTP resource
09:44:59.879 TONESERVICES.EVENTS fxo 0/2 - dsp 0/1.2 - Caller-ID Detection: release
09:44:59.879 SB.CALL 469 Idle Called the call routine with 1282
Your config has three analog pots line
FXO 0/1 is sending calls to 1281
FXO 0/2 is sending calls to 1282
FXO 1/1 is sending calls to 1283
When inbound calls come in on those trunk lines, it is ringing those three different numbers.
What exactly do you want to happen when calls come inbound?
You could create an all-ring ring that rings all three phones at once when a call comes in, or you could create a hunt ring group, that for example, all inbound calls will ring 1281 first, then 1282, then 1283
Let me know what you want and give you the commands to make those changes.
Another options is what we call Key System mode, it is where each phone has all three lines on it, when a call comes in, it rings all three phones, you can put the call on hold and then send a page out and then other person can pick the call up by pressing that line button on their phone. That is another option also, just wanted to inform you of that one also. Very popular in small office environments.
Thank you for the information about ringing all three lines. after calling the use to get more information again, I think I finally got what I need to happen (grrrrrrr!!!!). I was under the impression, from the user, before that when a call would come into her while she was on the phone, the call would go to her second line and then something "broke" and now when a call came in while she was on the phone, it would automatically ring the other phone. Well, apparently it was always set up to ring the other phone if a call came in while she was on the phone (as you indicated by what the config said). The user wants a change made so instead of ringing the other phone when someone calls her it will ring the second line on phone if she's on the phone. Then she can put the first call on hold and answer the second call. I am sorry this is seemingly so long winded. Is it possible to set it up that way and if she doesn't answer the second phone call, it goes to her voice mail? I don't believe they want all the phones to ring or create a hunt group. Thanks.
Yes that is possible. What about the third line? Do you just want all inbound calls to ring 1281?
we don't need to do anything with the third line unless it's easy enough to allow the user to get calls on all three. We don't want all inbound calls to go to 1281 only the calls that are meant to that number by direct dial or by calling their 888 number. if someone calls 1282, it should go to his phone still. does that make sense because after typing this, I am not sure if it does ?
Copy and paste this when you log into the 7100. This change will not affect user to user calls, only inbound calls from the PSTN.
Voice trunk T11
After you do that, PSTN lines 0/1 and 0/2 will now ring 1281
If a call comes into the third line, it is configured to ring 1283 the Equipment room, there is a description on that trunk of "2163781897"
Let me know if you want to change the third line on sending it somewhere else.
I know it's been a while since I've dealt with this issue, but we are a small networking department with a lot of projects going on. I certainly don't want you to think your help was a waste of time. I applied your changes and when I tested, the second call did go to her second line and the third call did go to the equipment room. the issue is yes I would like a third call to go to 1283. I can change trunk T01 and it will, but the problem I then I have is the user's direct number, 2163781848, no longer rings his phone if someone calls it. it's very close to set up like they want if I can just figure out the 1848 direct dial issue. Any advice would be greatly appreciated. Thanks.
Sorry for late reply, I have been out of office traveling for work.
Right now here is your configuration below:
Line 1 - FXO 0/1 is sending calls to 1281
Line 2 - FXO 0/2 is sending calls to 1281
Line 3 - FXO 1/1 is sending calls to 1283 (DID 2163781897)
When you call 2163781848, what line does that come in on? It is not specified in your configuration.
Who’s extension do you want 2163781848 to go to also?