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New Contributor II

IP 706 not registering across Cisco ASA

Well, The phone has now downloaded all of its config from the ftp server, thanks for the help!!!!

Now i'm having an issue getting the sip traffic to flow.  The phone will not register.  This is the result of Debug Sip on the Cisco firewall.  Has anyone come across this?


BH-Picayune(config)# sipSIP::REGISTER received from inside:192.168.40.20/5060 to outside:Adtran/5060


SIP::regex engine has reached end of packet


SIP::Found CSeq 514253258 REGISTER


SIP::Found URI in request line "sip:x.x.x.x-sip:5060" (21)


SIP::Found valid SIP URI: sip:402@x.x.x.x-sip:5060


SIP::Found From addr "sip:402@x.x.x.x-sip:5060" (25)


SIP::Found From addr tag "f7a6dbdd73a8363" (15)


SIP::Found valid SIP URI: sip:402@x.x.x.x-sip:5060


SIP::Found To addr "sip:402@x.x.x.x-sip:5060" (25)


SIP::Found Via branch "z9hG4bKaa819bde0" (16)


SIP::Found Via addr "SIP/2.0/UDP 192.168.40.20:5060;branch=z9hG4bKaa819bde0" (54)


SIP::Found Max-Forwards 70


SIP::Found Call-ID a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


SIP::Found valid SIP URI: sip:402@192.168.40.20:5060


SIP::Found Contact sip:402@192.168.40.20:5060


SIP::Found Content-length 0


Found port 5060


Found port 5060


Via Port 5060


Found port 5060


Found port 5060


Found port 5060


SIP::Found Expires, 3600 seconds


SIP::Found User-Agent


Created SIP Transaction for inside:192.168.40.20/5060 to outside:Adtran/5060


Call-ID: a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


CSeq: 514253258 REGISTER


Branch: z9hG4bKaa819bde0


SIP::Updating xlate timeout for 192.168.40.20/5060 to 1:00:00


SIP:: Forward 527 bytes, total 527


BH-Picayune(config)# sipSIP::REGISTER received from inside:192.168.40.20/5060 to outside:Adtran/5060


SIP::regex engine has reached end of packet


SIP::Found CSeq 514253258 REGISTER


SIP::Found URI in request line "sip:x.x.x.x-sip:5060" (21)


SIP::Found valid SIP URI: sip:402@x.x.x.x-sip:5060


SIP::Found From addr "sip:402@x.x.x.x-sip:5060" (25)


SIP::Found From addr tag "f7a6dbdd73a8363" (15)


SIP::Found valid SIP URI: sip:402@x.x.x.x-sip:5060


SIP::Found To addr "sip:402@x.x.x.x-sip:5060" (25)


SIP::Found Via branch "z9hG4bKaa819bde0" (16)


SIP::Found Via addr "SIP/2.0/UDP 192.168.40.20:5060;branch=z9hG4bKaa819bde0" (54)


SIP::Found Max-Forwards 70


SIP::Found Call-ID a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


SIP::Found valid SIP URI: sip:402@192.168.40.20:5060


SIP::Found Contact sip:402@192.168.40.20:5060


SIP::Found Content-length 0


Found port 5060


Found port 5060


Via Port 5060


Found port 5060


Found port 5060


Found port 5060


SIP::Found Expires, 3600 seconds


SIP::Found User-Agent


SIP::State Machine: New Request '514253258 REGISTER' received on existing transaction, Deleting existing transaction


Deleted SIP Transaction


Call-ID: a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


CSeq: 514253258 REGISTER


Branch: z9hG4bKaa819bde0


Created SIP Transaction for inside:192.168.40.20/5060 to outside:Adtran/5060


Call-ID: a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


CSeq: 514253258 REGISTER


Branch: z9hG4bKaa819bde0


SIP::Updating xlate timeout for 192.168.40.20/5060 to 1:00:00


SIP:: Forward 527 bytes, total 527


SIP::REGISTER received from inside:192.168.40.20/5060 to outside:Adtran/5060


SIP::regex engine has reached end of packet


SIP::Found CSeq 514253258 REGISTER


SIP::Found URI in request line "sip:x.x.x.x-sip:5060" (21)


SIP::Found valid SIP URI: sip:402@x.x.x.x-sip:5060


SIP::Found From addr "sip:402@x.x.x.x-sip:5060" (25)


SIP::Found From addr tag "f7a6dbdd73a8363" (15)


SIP::Found valid SIP URI: sip:402@x.x.x.x-sip:5060


SIP::Found To addr "sip:402@x.x.x.x-sip:5060" (25)


SIP::Found Via branch "z9hG4bKaa819bde0" (16)


SIP::Found Via addr "SIP/2.0/UDP 192.168.40.20:5060;branch=z9hG4bKaa819bde0" (54)


SIP::Found Max-Forwards 70


SIP::Found Call-ID a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


SIP::Found valid SIP URI: sip:402@192.168.40.20:5060


SIP::Found Contact sip:402@192.168.40.20:5060


SIP::Found Content-length 0


Found port 5060


Found port 5060


Via Port 5060


Found port 5060


Found port 5060


Found port 5060


SIP::Found Expires, 3600 seconds


SIP::Found User-Agent


SIP::State Machine: New Request '514253258 REGISTER' received on existing transaction, Deleting existing transaction


Deleted SIP Transaction


Call-ID: a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


CSeq: 514253258 REGISTER


Branch: z9hG4bKaa819bde0


Created SIP Transaction for inside:192.168.40.20/5060 to outside:Adtran/5060


Call-ID: a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


CSeq: 514253258 REGISTER


Branch: z9hG4bKaa819bde0


SIP::Updating xlate timeout for 192.168.40.20/5060 to 1:00:00


SIP:: Forward 527 bytes, total 527


SIP::REGISTER received from inside:192.168.40.20/5060 to outside:Adtran/5060


SIP::regex engine has reached end of packet


SIP::Found CSeq 514253258 REGISTER


SIP::Found URI in request line "sip:x.x.x.x-sip:5060" (21)


SIP::Found valid SIP URI: sip:402@x.x.x.x-sip:5060


SIP::Found From addr "sip:402@x.x.x.x-sip:5060" (25)


SIP::Found From addr tag "f7a6dbdd73a8363" (15)


SIP::Found valid SIP URI: sip:402@x.x.x.x-sip:5060


SIP::Found To addr "sip:402@x.x.x.x-sip:5060" (25)


SIP::Found Via branch "z9hG4bKaa819bde0" (16)


SIP::Found Via addr "SIP/2.0/UDP 192.168.40.20:5060;branch=z9hG4bKaa819bde0" (54)


SIP::Found Max-Forwards 70


SIP::Found Call-ID a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


SIP::Found valid SIP URI: sip:402@192.168.40.20:5060


SIP::Found Contact sip:402@192.168.40.20:5060


SIP::Found Content-length 0


Found port 5060


Found port 5060


Via Port 5060


Found port 5060


Found port 5060


Found port 5060


SIP::Found Expires, 3600 seconds


SIP::Found User-Agent


SIP::State Machine: New Request '514253258 REGISTER' received on existing transaction, Deleting existing transaction


Deleted SIP Transaction


Call-ID: a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


CSeq: 514253258 REGISTER


Branch: z9hG4bKaa819bde0


Created SIP Transaction for inside:192.168.40.20/5060 to outside:Adtran/5060


Call-ID: a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


CSeq: 514253258 REGISTER


Branch: z9hG4bKaa819bde0


SIP::Updating xlate timeout for 192.168.40.20/5060 to 1:00:00


SIP:: Forward 527 bytes, total 527


Deleted SIP Transaction


Call-ID: a7de06334dba821584ebca40b65702b9@192.168.40.20 (46)


CSeq: 514253253 REGISTER


Branch: z9hG4bK01ab1b407


SIP::Timeout, deleting transaction



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15 Replies
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Anonymous
Not applicable

Re: IP 706 not registering across Cisco ASA

Since this is another topic I branched this to a new thread.

If you run a debug sip stack messages register on the NetVanta 7100 do you ever see it attempt to register?  If not I would suggest looking at the firewall and SIP config on the Cisco as well as the firewall configuration of the 7100 if enabled.  I would assume the VPN/firewall configuration of the 7100 is ok since the phone was able to download files. 

Thanks,

Matt

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New Contributor II

Re: IP 706 not registering across Cisco ASA

I was able to get the phone to register. Access list on the netvanta. Now I get 5 whole seconds of talk time.....then it goes silent on both sides but the call stays connected.

What a wild ride lol

Sent from my iPhone

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Anonymous
Not applicable

Re: IP 706 not registering across Cisco ASA

It sounds like it could be another firewall related issue if the RTP works initially and then goes away while the call appears to be up on both ends.  I am not sure it will help us but it may be worth getting a debug sip stack messages and debug voice verbose for a test call where this issue is recreated.  If you can collect that along with a current copy of the configuration in a .zip file and put it on our FTP server with the instructions below I would be happy to review it.


Open Internet Explorer web browser on their PC
Type the following URL:  ftp://ftp.adtran.com


Press the Alt key, click View, and then click Open FTP Site in Windows Explorer


Double-click the "Incoming" folder
Drag and drop files from PC into the Internet Explorer window


Thanks,

Matt

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New Contributor

Re: IP 706 not registering across Cisco ASA

Hello Matt, I am having a similar problem and would like to know how you solved this.. Please assist. Thanks

Nogie

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Anonymous
Not applicable

Re: IP 706 not registering across Cisco ASA

Nogie,

I am not sure that this was resolved.  It sounded like it was a firewall issue from the description.  For your case do you get audio between the two phones initially and then it cuts out?  If you can provide more details on the steps you take to reproduce the issue as well as the symptoms that would help so I can make a recommendation.

Thanks,

Matt

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New Contributor

Re: IP 706 not registering across Cisco ASA

Matt,

Thanks for the response.. I get audio between the sip servers / gateways for approx 15-25 sec and it just drops off. I have a trace from the session if you want to see it. What beats me here is that calls to another interconnected server using the same softphone from my side, functions normally. I can send it via email if you want.

Thanks,

Nogie

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New Contributor II

Re: IP 706 not registering across Cisco ASA

i've zipped and uploaded the asa and adtran's running configs.

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New Contributor II

Re: IP 706 not registering across Cisco ASA

full adtran config sent now. sorry about thie first one.

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Anonymous
Not applicable

Re: IP 706 not registering across Cisco ASA

Nogie,

I would need to see the current configuration of the unit and the output of a debug voice verbose as well as a debug sip stack messages (both enabled at the same time within the same debug).  If you have an ADTRAN AOS Voice product at both sides I would like to see the debug and config from both sides at the same time when the issue is recreated.  You can combine everything in a .zip file and place it on the FTP server with the instructions listed earlier in this thread.

Thanks,

Matt

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