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New Contributor III

1 712 phone has the incorrect time and date

Issue with 1 712 phone not getting the correct time and date. The phone functions properly, able to make and receive calls, but the date shows 10/16/11 and the time is 9:30pm. The phone settings are the same as the others, DHCP enabled, vlan 2, L2 Tagging on.

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Anonymous
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Re: 1 712 phone has the incorrect time and date

Have you tried a packet capture to be sure that the phone is attempting to contact the time server?

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Contributor
Contributor

Re: 1 712 phone has the incorrect time and date

Having a similar issue. Time set on factory default system is 1 hour ahead. Time zone is correct (central). Check IP configs. All looks as should on default unit.

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Anonymous
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Re: 1 712 phone has the incorrect time and date

The first thing I would suggest is a factory default of the phone: Menu > 2. Phone Settings > 9. Reset > press "Factory" softkey at the bottom of the display > press "OK" softkey at the bottom of the display.

If that does not resolve the issue I would check to make sure the DHCP settings, phone configuration files, and NTP server settings on the AOS unit are correct.  All of these are covered in this post:

Re: How to set the time on 706 and polycom ip phones connected to netvanta 7000 series devices

Thanks,

Matt

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Anonymous
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Re: 1 712 phone has the incorrect time and date

I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you have any additional information on this that others may benefit from, please come back to this post to provide an update. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply. 

Thanks,

Matt

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